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PC Consultant - Associate

  • Job ID: 357556135
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HS - MHP Info Svcs
  • Location: 1400 Locust Street, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $19.95 to $29.33 / hour

Description

UPMC is hiring an Associate PC Consultant to support UPMC Mercy located in Pittsburgh, PA, along with surrounding UPMC offices! This is a standard Monday-Friday, daylight position.

Under the direction of management and more senior members of the team, the Associate PC Consultant will provide day-to-day support for the UPMC community end-user computing devices. This support could include hardware, application, and data communications troubleshooting.
 
If you are a motivated individual looking to begin a career at UPMC, we highly encourage you to apply today! 

Responsibilities:
  • Actively participate in technical mentorship by intermediate and senior-level team members.
  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
  • Provide second-level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk and end user, regarding problem status until resolved. Document request status and resolution activities, as directed.
  • Assist with relocating standard desktop computers and devices within the UPMC end user community, as directed by the Manager of User Support, the PC Support Supervisor, and/or Senior PC Support Consultants.
  • Demonstrates appropriate, clear, concise, and effective written and oral communications.
  • Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Follow procedures for documentation of PC Support services to the UPMC end user community. Update all project management and time tracking tools accordingly.
  • Ability to manage time, tickets, and workload under the direction of leadership.
  • Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

Qualifications

  • Familiarity with desktop support and desktop support practices through education or practical experience.
  • Must be willing and able to report for work at various UPMC facilities.
  • Ability to perform basic/standard IT procedures and protocols.
  • Rely on buddy system/coach to demonstrate applied skills and to guide non-routine actions.
  • Ability to lift 50 pounds and walk up and down hills, to reach the various end-user sites at UPMC.
  • Additionally, this position may be required to maintain a stand-by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand-by period. The frequency varies based upon the number of colleagues in the rotation.
Preferred Qualifications: 
  • Ability to troubleshoot desktop hardware, software, and network problems.
  • Experience with various operating systems
  • An analytical mind with problem-solving abilities.
  • A team player with excellent communication and presentation skills
  • A+ Certification is a plus
Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as Women in Information Technology (WIT), Female Leadership Innovation and Growth in Health Care & Technology (FLIGHT), or PRIDE Health, that support the implementation of our diversity strategy.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct