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   Current UPMC employees must apply in HR Direct

Scheduling Coordinator, System Nursing Resources (SNR)

  • Job ID: 331799980
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Health Services
  • Department: 80338 PAG Corp Patient Care
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $15.88 to $24.98 / hour


Perform all scheduling relation functions to fulfill requests for supplemental nursing support from UPMC facilities and day-to-day management/interaction with UPMC System Nursing Resources' (SNR) casual nursing staff.


  • Schedules UPMC System Nursing Resources' (SNR) nursing staff and external nursing agency staff for UPMC facilities as requested by those customers in a courteous and professional manner.
  • Keeps UPMC SNR manager informed of nursing activity/trends within UPMC's facilities as it relates to filling supplemental nursing staff orders.
  • Responsible for placing orders within the Shiftwise VMS for any needs vended out to external agencies.
  • Data enters new SNR nursing staff into the Shiftwise VMS.
  • Ability to manage phone and e-mail conversations in an organized manner.
  • Alerts UPMC SNR HR consultant and/or manager of any performance issues and policy infractions related to SNR nursing staff.
  • Manages schedules and determines availability of SNR nursing staff to best match with available nursing assignments.
  • Ensures SNR nursing staff and placed agency nursing staff have appropriate credentials and are compliant with regulatory standards prior to placement in any assignment.
  • Instruct and inform UPMC SNR nursing staff about new policy and process updates and/or changes.
  • Conducts all scheduling interactions to fill supplemental nursing request orders and documents appropriately within the Shiftwise database.
  • Works with managers to fill long-term supplemental staffing needs.
  • Establishes business relationships with UPMC facility contacts (AOD's, UD's, and schedulers) to best understand facility needs and ensures staffing support when requested.
  • Documents all interactions and communications with SNR nursing staff via Shiftwise VMS.
  • Responsible for serving as the point of contact for UPMC SNR contracted nursing vendors and managing those relations.
  • Enforces UPMC SNR, UPMC and Nursing policies and procedures.



  • High School diploma is required.
  • College degree is preferred.
  • Two years of experience within a customer service and/or healthcare environment is required.
  • One year of experience within a healthcare/patient setting is preferred.
  • Excellent interpersonal, communication and organizational skills.
  • Computer skills and knowledge is required-including knowledge and proficiency with Microsoft Office programs (Word, Excel, Outlook).

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct