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For more information about UPMC’s response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Access Representative (Casual)

  • Job ID: 332483096
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Mobile Pt. Access
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $14.71 to $22.47 / hour

Description

Purpose:

Are you willing to provide top-notch customer service to our patients? UPMC's Revenue Cycle Mobile Patient Access department is hiring a casual Patient Access Representative. In this role, you will play a critical part in our patients' experience by registering patients, scheduling appointments, updating demographic and insurance information, and much more!

Candidates interested in this position must be willing to travel to various UPMC physician offices, outpatient centers, and Urgent Care locations within Allegheny County, and occasionally some locations just outside of Allegheny County.

Casual employees are required to provide a minimum of 16 hours of availability every 2 weeks.  Avaliability must be provided between 7:00am and 5:30pm, Monday through Friday.

Look no further, apply today!


Responsibilities:

  • Collect appropriate documentation for managed care programs regarding referrals and authorizations.
  • Routinely attend department meetings and on-going in-service and training programs, to present and exchange pertinent information.
  • Understand UPMC 72-hour appointment requirement and work to ensure guidelines are met.
  • Schedule appointments according to the physician templates for similar types of physicians, generally at one office or multiple session timeshares (single specialty phone room or front desk environment).
  • Obtain and update demographic, next-of-kin, and insurance information, including referrals/authorizations on all patients as needed.
  • Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements.
  • Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Interview and pre-register patients at the time of or prior to the visit date. Input patient information into the computer to initiate a medical record and a bill.
  • Collect and records patient payments at time of service.
  • Generate and complete all applicable forms and necessary communications.
  • Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.).
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • Maintain working knowledge of all required computer systems.
  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
  • Confirm/Verify insurance benefits with the appropriate carrier via on-line verification systems or telephone inquiries.
  • Respect patient confidentiality and withholds restrictive information according to HIPAA guidelines.
  • Confirm/Verify insurance benefits with the appropriate carrier via on-line verification systems or telephone inquiries. Collect appropriate documentation for managed care programs regarding referrals and authorizations.
  • Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements. Schedule appointments according to the physician templates for similar types of physicians, generally at one office or mul
  • Interview and pre-register patients at the time of or prior to the visit date. Input patient information into the computer to initiate a medical record and a bill. Obtain and update demographic, next-of-kin, and insurance information, including referrals

 

Qualifications

  • Completion of High School graduate or equivalent.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct