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Flex Full-Time Support Generalist - Emergency Department (UPMC Passavant)


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Are you a healthcare professional interested in a career that provides plenty of opportunity for growth and development? If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!


UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Support Generalists are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community. 


ANCC Magnet designated UPMC Passavant is currently hiring a Flex Full-Time Support Generalist to support our Emergency Department at the McCandless location. In this role, you will act as a liaison between patients and families to address their concerns related to all aspects of services provided while at the hospital. 


Our Flex Full-Time Support Generalists typically work a minimum of 28 hours per week with the ability to flex up to 36 to 40 hours per week. In this position, you will work12-hour and 8-hour rotating shifts to cover daylight, evening, overnight, weekend, and holiday shifts. Hours may vary by unit. Candidates with prior healthcare experience are highly preferred and encouraged to apply. A competitive candidate will have strong communication and organizational skills.



  • Responsible for providing routine patient care and support services to include maintaining cleanliness of patient rooms, patient transports, and general care of patients according hospital policies and procedures.



  • Setting up patient care equipment and rooms within the scope of the support generalist position.
  • Clean, disinfect, and tag appropriate equipment including but not limited to beside commodes, IV stands and pumps, and specialty equipment.
  • Cleaning of patient rooms to include disposing of linens, trash and hazardous waste and stocking unit-specific equipment and supplies.
  • Perform work assigned in a timely and productive manner.
  • Provide environmental services for the unit including but not limited to cleaning patient rooms and staff areas, performing terminal and discharge room cleaning.
  • Assist with patient support activities to include responding to call lights and telephones, passing meal trays, feeding patients, passing water pitchers, patient transfers and ambulation, patient transport to other ancillary departments and to nursing units.
  • Maintain schedule for cleaning equipment on unit, disinfecting wheelchairs and stretchers.
  • Strictly adhere to all policies and practices relative to patient care and hospital related information.
  • Ensure equipment malfunctions are reported to the appropriate department.
  • Comply with safety policies and procedures including standard precautions, body mechanics, etc.


  • High School diploma or equivalent
  • If no previous hospital or pre-hospital training, successful completion of UPMC nursing assistant training program or Nursing Student that has completed one Clinical Rotation.


Licensure, Certifications, and Clearances:


  • NIMS required or obtained within orientation period
  • CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
  • Act 34


UPMC is an equal opportunity employer: Minorities/Veterans/Individuals with Disabilities.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct