At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic continues to evolve. As our recruiters work to fill positions during this time, interviews and recruitment-related processes have been modified to protect and prioritize the safety of our candidates and employees.

UPMC continues to comply with any governmental guidance related to local, state, and federal COVID-19 vaccination and testing requirements where our team members live and work. UPMC strongly supports vaccination and encourages everyone who can get vaccinated to do so to protect themselves, their co-workers, and our patients. At this time, the COVID-19 vaccination is available for new or existing employees on a voluntary basis, except where required by local, state, or federal authorities. Staff in positions in our New York, Maryland, and City of Philadelphia areas must be in compliance with local COVID-19 mandates.

For more information about UPMC’s response to COVID-19, please visit

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Manager, Patient Access

  • Job ID: 370639724
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Pinnacle Lititz
  • Department: Registration
  • Location: 1500 Highland Drive, Lititz PA 17543
  • Union Position: No
  • Salary Range: $27.17 to $42.45 / hour


Under the guidance of leadership, the Manager provides for the utilization of resources to deliver quality intake services to our customers and to contribute to the achievement of the organizations financial objectives. The Manager is primarily responsible for the direct oversight of the day to day operations of the Patient Access Department, supporting the registration activities of patients, financial counseling, scheduling and all revenue functions. Need to demonstrate through plans and actions that there is a consistent standard of excellence to which all work is to conform. The Manager will ensure a positive customer service atmosphere in all interactions. The Manager shall demonstrate the philosophy and core values of UPMC in the performance of duties.


  • Manage ongoing training programs for staff development.
  • Participate on committees as assigned.
  • Responsible for budget reconciliation.
  • Maintain work standards, KPI's and productivity for all activities under the Managers control.
  • Communicate regularly and effectively with subordinates and superiors regarding the status of the business operation.
  • Complete or manage the completion of all necessary human resource documentation, adhering to all human resources expectations for associates, including compliance, related responsibilities, continuing education requirements, recognition of staff/team accomplishments etc.
  • Insure that all policies, procedures, job descriptions, reports and other documentation are properly followed.
  • Carry out special assignments or projects as assigned.
  • Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions.


Bachelor's degree and 2 years of relevant experience, OR High School and 4 years of relevant experience required. Previous supervisory or management experience required.- Thorough knowledge of third-party payer billing requirements, reimbursement practices and regulatory requirements in both a provider and facility setting. - Must be an individual committed to the core values of the organization who possesses the ability to influence others commitment to those values and practices in the workplace. - Must be able to effectively manage multiple processes and priorities while meeting customer expectations. - - Must demonstrate strong interpersonal and communication skills, both written and oral, and the ability to effectively problem solve.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days of start date

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct