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   Current UPMC employees must apply in HR Direct

Patient Relations Representative - UPMC Memorial

  • Job ID: 331393267
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8:00 a.m. to 4:30 p.m.
  • Shift: Day Job
  • Facility: UPMC Pinnacle Memorial
  • Department: Customer Relations
  • Location: 1701 Innovation Drive, York PA 17404
  • Union Position: No
  • Salary Range: $19.29 to $28.95 / hour

Description

Purpose:
Provide a resource to patients and families for reporting and solving problems encountered with any aspect of the health care system.

Responsibilities:

  • Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
  • Assist volunteer activities associated with Patient Representative Function.
  • Participate on committees related to family-centered care or service excellence.
  • Accurately document and report accounts of problems and activities on behalf of patients/families
  • Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
  • Carry out requirements of complaint management policy and procedure.

 

Qualifications

  • Bachelor's degree in a Service or Healthcare related field required
  • 3 years of patient advocacy or customer service experience required.
  • Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required.
  • Excellent oral and written communication skills.
  • Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.
  • Excellent customer service skills.


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct