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   Current UPMC employees must apply in HR Direct

Business Service Clerk

  • Job ID: 371266748
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8am to 4:30pm
  • Shift: Day Job
  • Facility: UPMC Cole
  • Department: Health Information Mgmt
  • Location: 1001 E. Second Street, Coudersport PA 16915
  • Union Position: No
  • Salary Range: $11.03 to $20.41 / hour


Responsible for providing clerical support to all CBO staff. Coordinates mail services including sorting, distributing, and documenting incoming mail and preparing outgoing mail for pick up on a daily basis. Ensures correspondence is forwarded appropriately for timely processing by CBO personnel or other departments, as applicable. Interacts with personnel from the practice plans and UPMC hospital organizations to coordinate the exchange of information in a timely manner. Distributes financial and statistical reports to the appropriate areas and retains those as required by both state and federal guidelines.



  • Generate routine tracking reports as requested by management.
  • Operate postage and general office equipment necessary to perform job responsibilities.
  • Inventory and order supplies for the mail area.
  • Perform timely follow up on unidentifiable correspondence (e.g., missing name, patient number, physician, department, etc.) to ensure that its routed to the appropriate area for proper handling.
  • Open, sort, date stamp, and document incoming mail prior to distributing to CBO staff.
  • Follow up and track any missing or lost mail as needed.
  • Review returned mail, research and update address information in the system.
  • Organize the mail area and maintain a systematic process of handling both incoming and outgoing mail.
  • Print reports for the CBO and distribute to the appropriate areas within defined times.
  • Pick up outgoing daily mail within the CBO, sort and prepare for mailing.
  • Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of the UPP including the demonstration of the basics of service excellence towards patients, visitors, staff, peers, physicians, and other departments within the medical center.
  • Provide back up support in posting charges, payments, and adjustments as necessary.
  • Retain specific statistical and financial reports according to state and federal regulations.
  • Assist billing and collection specialists, payment applications and customer service representatives with various tasks as needed (e.g., research information, sort correspondence/claims, photocopy bills or EOBs, pull files, etc.)
  • -Responsible for processing all discharged records sent to the HIM department, including ER, IP, SDC and loose documentation- Preps, scans, index and quality check all discharged records in accordance with quality and productivity standards set by the HIM Department- Analyzes all discharged records in accordance with the hospital Bylaws/Rules and Regulations and department productivity standards- Answers telephones- Handles Cole Connect requests via phone calls, VM line and email inbox- Will perform morning chart pickup in the absence of the Team Leader- Will assist with ROI requests in the absence of the Team Leader and outside of CIOX business hours- Assists with Mediscribes dictation- Projects, as assigned by the HIM Manager



High school graduate or equivalent. Must be proficient at data entry. Must be highly organized and have good verbal, telephone, and written correspondence skills. Must have the ability to provide clerical support to multiple areas and coordinate daily mail processing within specific time frames. Requires prior working experience on personal computer and other various office equipment.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct