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UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

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Food Service Liaison

Description

UPMC Magee-Womens Hospital is seeking a Full-time Food Service Liaison to support the Nutrition Services department! We offer a competitive wage, a generous benefits package, and a sign-on bonus to those who qualify. Apply today to learn more!

This position will work 40 hours per week, every other weekend and holiday. Hours are subject to change based on business needs.

The Food Service Liaison is responsible for processing and maintaining patient diet orders through automated diet office software. The employee will utilize customer-friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:

  • Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
  • Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
  • Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
  • Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
  • Prepares tray tickets for food assembly according to workflow procedures in the operation.
  • Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
  • Maintains record-keeping and prepares reports as assigned.

 

Qualifications

  • Work permit required if under 18 years old
  • 1 year of customer service and phone proficiency HIGHLY preferred
  • 1 year of proficient computer skills HIHGLY preferred
  • Microsoft Office experience preferred 
  • Point of sales system experience, room service application, and knowledge of therapeutic diets preferred

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

 

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct