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   Current UPMC employees must apply in HR Direct

Emergency Department Patient Services Representative

  • Job ID: 396352912
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift:
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Access
  • Location: 1001 E. Second Street, Coudersport PA 16915
  • Union Position: No
  • Salary Range: $12.94 to $21.19 / hour

Description

This position is eligible for a $500 Sign-On Bonus with a 1-year commitment!

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to the benefits you’d expect from an industry leader you can expect:

  • AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers. And 2020 Corporate Equality Index.
  • A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.
  • Competitive pay
  • Tuition reimbursement
  • Opportunities to grow in your career at UPMC
UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support the Emergency Department located at UPMC Cole.
 
Hours per week:  Full Time - 40 hours
Shift times: daylight, evening and overnight
Days:  Various days including weekends and holidays.
 

We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.


Responsibilities:

Your typical day will be working with patients and family members as they come into the Emergency Department. You will be one of the first UPMC team members they interact with to get checked in. As part of that process you will:

  • Be accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. Central Resource for all ADT registration and problem resolution during evenings, weekends, and holidays.
  • Confirm insurance eligibility, be accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsel patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Properly identifiy patients to start clinical record (utilizing biometrics if applicable)
  • Be the facilitator of financial gatekeeping with clinical partners.
  • Be accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Obtain or update necessary demographic and insurance-related information.
  • Work independently to perform a timely patient interview and registration for services at the bedside.
  • Generate and complete all applicable forms and necessary communications. Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.

 

 

Qualifications

  • Completion of High School graduate or equivalent. 


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

At UPMC, we strive to ensure that diversity, inclusion, dignity, respect, and cultural awareness is at the core of everything we do. By fostering an environment where every member of our team has a voice, regardless of race, ethnicity, gender identity, sexual orientation, faith, age, or culture, we aim to emphasize a simple point: who you are is important, and who you are has a place at UPMC.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct