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Assessment Referral Coord - Full-time

  • Job ID: 356985252
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Rotating Nights
  • Shift: Night Job
  • Facility: UPMC Susquehanna Williamsport
  • Location: 1100 Grampian Boulevard, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $25.63 to $39.91 / hour


UPMC Williamsport is currently seeking a full-time Assessment Referral Coordinator for the Inpatient Behavioral Health Unit at our Divine Providence location! This role will work nights, with possible rotations so scheduling flexibility is strongly desired. Additionally, the role will work rotating weekends and two holidays per year. 

Previous work experience in a human services field including experience conducting assessments is preferred. If you prefer a fast-paced team environment and are flexible with work hours we want to hear from you!

We offer a competitive wage and generous total rewards benefits package. Apply today to learn more! 

Responds to requests from consumers, businesses, and medical professionals for information about UPMC clinical services, community education programs, and insurance products. Facilitates referrals to UPMC physicians, services, and programs. Documents all calls in a database. Provides general health information to callers as requested and assists Referral Specialists with assessments requiring clinical judgment.



  • Contacts third-party payor to pre-authorize treatment.
  • Ensures complete and timely documentation of patient contacts.
  • Participates in Behavioral Health education and marketing efforts representing Behavioral Health in at least two community-based activities annually.
  • Assesses and refers Behavioral Health clients to appropriate levels of care in collaboration with psychiatrists, attending physicians, and Emergency Department physicians.
  • Coordinates Behavioral Health services for patients within the department, other hospital departments, physicians within the community, other service providers within the community, and other mental health facilities in a timely and helpful manner.
  • Provides education to referral sources about our services and ARC role.
  • Maintains statistical information as required by the department.
  • Actively practice behaviors associated with SH Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity, and C.A.R.E.2. Be an ambassador for Susquehanna Health. Provide the best C.A.R.E.2 for our patients no matter what. Know and follow all organizational/departmental policies/procedures. Assume responsibility for personal development and education. Incorporate leading/evidence-based practice in quality/safety into everyday work. Commit to high-quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors, or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
  • Facilitates coordination of care through effective communication with referral sources, payers, and Behavioral Health agencies.



Master's degree in Human Services Field including but not limited to Psychology, Social Work, Marriage and Family Therapy, Counseling, or Rehabilitation.One year of experience preferred.

Licensure, Certifications, and Clearances:

  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct