At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic continues to evolve. As our recruiters work to fill positions during this time, interviews and recruitment-related processes have been modified to protect and prioritize the safety of our candidates and employees.

UPMC continues to comply with any governmental guidance related to local, state, and federal COVID-19 vaccination and testing requirements where our team members live and work. UPMC strongly supports vaccination and encourages everyone who can get vaccinated to do so to protect themselves, their co-workers, and our patients. At this time, the COVID-19 vaccination is available for new or existing employees on a voluntary basis, except where required by local, state, or federal authorities. Staff in positions in our New York, Maryland, and City of Philadelphia areas must be in compliance with local COVID-19 mandates.

For more information about UPMC’s response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Services Representative

  • Job ID: 298494313
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: Franklin Urgent Care
  • Location: 464 Allegheny Boulevard, Franklin PA 16323
  • Union Position: No
  • Salary Range: $15.65 to $24.56 / hour

Description

Job Summary:

At UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to the benefits you’d expect from an industry leader you can expect:

• AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers. And 2020 Corporate Equality Index.

• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.

• Competitive pay and incentive program

• Tuition reimbursement

• Opportunities to grow in your career at UPMC

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, and promoting an overall culture of service excellence. We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to UPMC.

  • Work Location: 464 Allegheny Blvd., Franklin, PA 16323
  • Status: Casual as needed at least 3 shifts per month
  • Shift times: 8am – 8pm
  • Days: Varied days including weekends and holidays  

Interested in hearing more? Apply online today!

Responsibilities:

  • Guide patient through check-in process
  • Collect copayments and any other applicable patient payments
  • Confirm and/or update patient registration information
  • Schedule or connect patient to resources to schedule for ancillary services at checkout
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Confirm/verify insurance benefits with the appropriate carrier

 

Qualifications

  • Completion of high school graduate or equivalent is required.

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct