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For more information about UPMC’s response to COVID-19, please visit upmc.com/coronavirus.

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Location Supervisor

  • Job ID: 439215604
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Evening shifts between 2:00 p.m. and 11:00 p.m.
  • Shift: Evening Job
  • Facility: University of Pittsburgh Physicians
  • Department: OPR Hospital Operators
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour

Description

Purpose:
The Office of Referring Physician Relations is UPMC’s patient transfer and communication center, a fast-paced and ever-changing environment. This role is responsible for overseeing four facilities’ hospital operators (including Presby, Shadyside, Magee, and Children’s), including the incoming calls and emergency codes.  The call center is in Oakland working the evening shifts with shifts between 2:00 to 11:00 p.m. 

Responsibilities:

  • Engage in department growth activities including onboard, orientation, recruitment, and retention.
  • Work with Physician Liaison and Leadership team in outreach.
  • Act as a bridge between staff and leadership team.
  • Assist management in the development and guidance to staff in their daily activities.
  • Perform random audits of staff work to monitor performance and quality. Provide timely performance evaluations for staff.
  • Establish performance measurements for all processes including internal communication workflows, and timely staff performance evaluations.
  • Investigate and resolve all issues presented by staff and escalate, as necessary.
  • Monitor and adhere to data quality standards of information obtained and entered the system for claims processing.
  • Assist data analyst in relevant aggregation.

 

Qualifications

  • Bachelor's Degree in business, healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and 4 years of healthcare billing, registration, or patient business services
  • Supervisory experience preferred. 
  • Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions
  • Prior working experience on personal computers and various office equipment
  • Prior call center and operator experience preferred.


Licensure, Certifications, and Clearances:

  • Act 34

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct