At UPMC, we are committed to keeping our communities safe and healthy as the COVID-19 pandemic continues to evolve. As our recruiters work to fill positions during this time, interviews and recruitment-related processes have been modified to protect and prioritize the safety of our candidates and employees.

UPMC continues to comply with any governmental guidance related to local, state, and federal COVID-19 vaccination and testing requirements where our team members live and work. UPMC strongly supports vaccination and encourages everyone who can get vaccinated to do so to protect themselves, their co-workers, and our patients. At this time, the COVID-19 vaccination is available for new or existing employees on a voluntary basis, except where required by local, state, or federal authorities. Staff in positions in our New York, Maryland, and City of Philadelphia areas must be in compliance with local COVID-19 mandates.

For more information about UPMC’s response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Access Rep - West Mifflin

Description

Whether you're looking for a collaborative team setting, a career path that can lead to leadership, excellent work-life balance, or experience with an industry leader, our Patient Access Rep opportunity offers many ways for you to get involved!

Our West Mifflin facility is currently hiring a fulltime Patient Access Rep to work a daylight shift (7:00 am to 3:30 pm), Monday thru Friday. 

Applicants will be placed in the appropriate job title and salary grade based on their individual experience and education.

Apply today and find out where your career can take you!

Purpose:
Greets and registers incoming patients, checks patients out and schedules future appointments to insure efficient patient flow by performing the following duties.

Responsibilities:

  • Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
  • Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
  • Carries out alternative workflows during system(s) downtime.
  • Follow all workflows related to your department.
  • Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.
  • Check for any special type appointment and obtain any eligibility requirements needed.
  • Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on paperwork.
  • Communicate effectively with patient to understand their AVS.
  • Answers telephones, directs and handle calls as needed.
  • Work with patients on utilization of Welcome Kiosks.
  • Work Encounters without Charges report.
  • Assists patients with questions about insurance and UPMC/BMA policies.
  • Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
  • Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.

 

Qualifications

  • High School Degree or equivalent is required.
  • Graduate of an accredited Medical Secretarial School preferred.
  • Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred
  • Basic Computer Knowledge and experience;
  • Medical Terminology;
  • Ability to add, subtract, multiply and divide:
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form;
  • Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct