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Service Coordinator Associate (Philadelphia)

  • Job ID: 291535907
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 7:30am-5:30pm
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: CHC Service Coordination
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $16.37 to $25.78 / hour

Description

Community HealthChoices is hiring for Service Coordiantor Associates (Customer Service) role. 


This full-time, work from home -based position and supports the Service Coordinator in coordinating care for Members. The Service Coordinator Associate builds a relationship with the Members, providing the Member with ongoing telephonic outreach and assistance with service coordination needs.

Responsibilities:

 

  • Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers, and health care team members respectively).
  • Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.
  • Assists in coordinating social services for Members including referrals to Community organizations as requested by Service Coordinator Utilizes information systems to build, research and enter Member information, as needed.
  • Supports the development and implementation of Member Care/Service Plans.
  • Supports service coordination team in outreach to Members telephonically
  • Researches and assists in finding hard-to-find Members.
  • Ability to work day shift, weekends and holidays as needed.

 

Qualifications

Qualifications:

  • High School Diploma required.
  • One year of experience in Community or Public Health preferred
  • Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
  • Familiarity with basic medical terminology and concepts used in Care ManagementStrong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members
  • Ability to effectively participate in a multi-disciplinary team including internal and external participants
  • Effective communication, telephonic and organizational skills.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct