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Regional Operations Manager - Medical Oncology

Description

UPMC Hillman Cancer Center is currently hiring a Regional Operations Manager to support the eastern, southern as well as the Pittsburgh regions of the Medical Oncology Network. This position will oversee multiple Medical Oncology centers and will require travel (about 80% of the time).

The Regional Operations Manager drives the implementation of operational strategies and provides regional oversight ensuring smooth day-to-day operations at our community-based medical oncology practices. The Regional Operations Manager will be responsible for several medical oncology practices that perform consults, chemotherapy, infusions, and procedures for over 15,000 oncology and hematology patients a year. They will develop, plan, direct and control broad administrative activities toward achieving the organizations objectives in accordance with UPMC policies and all regulatory agencies.

Responsibilities include the management of operations, quality management, regulatory affairs, continuing education, and fiscal responsibilities. The Regional Operations Manager will recommend organization objectives to ensure financial profitability through short and long range planning in order to achieve and maintain growth. They will continually evaluate the timely adjustment of organization strategies and plans to meet changing national, state and local needs. The Regional Operations Manager will maintain overall responsibility for the operation and activities of the Practices/Medical Oncology Network and accept those activities directly involving the practice of medicine. 

The ideal candidate will have experience in oncology practice management and demonstrated success collaborating with clinical leadership to achieve operational goals.  Experience in optimizing the patient experience will be required.


Responsibilities:
  • Continuing Education Program Management A. Oversees the learning needs of staff utilizing surveys, QA Program Results, advice from physicians, and new processes and procedures. B. Implements or coordinates training programs to meet the needs of the staff. C. Ensures that CE records are maintained
  • Quality Assurance/CQI Program Management A. Ensures that the sites comply with all UPMC Cancer Center policies and procedures to ensure patient safety. B. Maintains strict confidentiality related to patient records and other data. C. Oversees the department QA program and establishes meaningful, measurable QA programs to meet regulatory demands. D. Establishes performance improvement and CQI strategies, using the PDCA process. E. Oversees departmental CQI Activities. Conducts CQI meetings, sets goals and objectives for improvement, and measures results utilizing benchmarks/scorecard. Results are documented using UPMC standards. F. Works collaboratively with the site Physicians and all staff to maintain high standards for quality service
  • Operations Management A. Oversees the operations of multiple Oncology Offices. Maintain effective communication with staff, physicians, sr. management & peers on operational updates. B. Through positive leadership techniques influences and oversees direct reports and all other staff. Ensure appropriate & high quality staffing through strategic placement. C. Directs the development and preparation of short-term and long-range plans and budgets based upon organization goals and objectives. Produces high quality work in a timely fashion to meet established deadlines. Work is accurate and substantiated by fact. D. Ensures development and establishment of policies, procedures and objectives and ensures their adequate execution, compliance and update. Review & evaluate the effectiveness of current procedures & plans with site managers & physicians to develop & implement new, more efficient systems & procedures as required to improve office operations. Continue to assist in the development. E. Evaluates general and specific business conditions as they relate to operational issues and keeps the sr. director fully advised on these matters. F. Within the scope of authority, ensures that systems (both manual and automated) are developed to support practice-wide activities based upon business need. G. Delegates portions of activities, responsibilities and authorities as necessary and desirable to organizational staff. Ensures that responsibilities, authority and accountability of all direct subordinates and unit supervisors are defined and understood. H. Responsible for the overall direction of the organization's recruitment and retention programs utilizing all available media. Assures the creation and placement of recruitment advertising to support the organization in attaining recruitment and retention objectives. Ensures compliance to corporate Human Resources policies and procedures. I. Conducts appropriate performance evaluations, recommends merit increases, promotions and disciplinary actions. Recommends probationary actions and terminations. J. Directs the preparation and maintenance of management reports necessary to carry out functions of department and Network. Prepares periodic reports as necessary. K. Monitor practice operations to identify areas for improvement, expansion of services & potential new market areas. Work with external colleagues (non-UPMC hospitals & facilities) to assist in accomplishing goals. Recommends strategies and approaches and implements strategic marketing plan. L. Sets standards for professionalism, productivity, and efficiency M. Conducts monthly departmental meetings and keeps staff well-informed and answers questions without delay. N. Serve as liaison to various internal & external colleagues on initiatives including, but not limited to, renovations, construction, & new initiatives. O. Assist in physician relations as necessary
  • Regulatory Affairs Management A. Ensures all activities are carried out in compliance with organization policy and local, state and federal laws and regulation governing activities, organizational structures, management philosophy and mission and vision statements. B. Coordinates the regulatory compliance activities and maintains continuous departmental readiness for inspections and surveys. C. Serves as a liaison to the Compliance Department and provides periodic reporting on compliance monitoring activities. D. Plans, directs, controls, coordinates and/or participates in the marketing of services and programs to customers to ensure accomplishment of budgeted financial objectives. Ensures services and programs are marketed in accordance to good business practices to ensure maximum profitability and referral volume in relation to pre-set marketing standards. Establishes, supports, coordinates and contributes to the organization business planning process. Continually evaluate the timely adjustment of marketing strategy, plans and programs to meet organization needs and changing market conditions. E. Ensures financial analysis/modeling of competitive pricing information is conducted. Ensures timely communication to directors for policy changes (contract administration) and implementation of approved and published price lists. In collaboration with Administration ensures financial analysis/accountability
  • Fiscal Responsibilities A. Develops and recommends budgets; authorizes expenditures in accordance with budget and purchasing policy. Approves budget and expenses of subordinates. B. Responsible for monitoring, analyzing, assessing and communicating organization progress. Considers present and planned capacity. In financial terms, considers manpower and organization needs, including facilities and technology. C. Maintains overall responsibility for all aspects of contract management including quality assurance, utilization review, ROI and other areas as appropriate

 

Qualifications

  • Bachelor's degree in Healthcare Administration, Business Management or related field is required.
  • Masters degree is preferred.
  • Minimum seven years of experience in healthcare and operations including at least three years in a managerial capacity is required.
  • Knowledge of the principles and practices of health planning and management sufficient to manage, direct and coordinate the operations of a health care organization.
  • Knowledge of the processes, organization and policies of the community's health systems sufficient to interact with other health care providers.
  • Knowledge of the principles and practices of employee development sufficient to ensure organization productivity.
  • Expert working knowledge of Word, Excel, electronic mail and the Internet is required.
  • Skill in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organization objectives.
  • Skill in analyzing situations accurately and taking effective action.
  • Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third party payors, patients and the general public.
  • Skill in organizing work and priorities making assignments and achieving goals and objectives.
  • Ability to prepare comprehensive reports.
  • Strong analytical and problem solving skills and superb interpersonal and communication skills are required


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct