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Central Scheduler

  • Job ID: 492657303
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8:00am - 4:30pm
  • Shift: Day Job
  • Facility: Pinnacle Health Cardiovascular Institute
  • Department: Linglestown Rd PhysOffic
  • Location: 2808 Old Post Rd, Harrisburg PA 17110
  • Union Position: No
  • Salary Range: $15.42 to $23.67 / hour

Description

Purpose:
Responsible for working with patients by telephone in a fast-paced Communication Centerenvironment by performing a variety of clerical and administrative tasks.

Responsibilities:

 

  • Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
  • Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patients needs.
  • Assists with contacting and rescheduling patients when providers schedules change.
  • Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2. Be an ambassador for UPMC. Provide the best C.A.R.E.2 for our patients no matter what.Know and follow all organizational/departmental policies/procedures.Assume responsibility for personal development and education.Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involvingpatient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
  • Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
  • Directs phone calls to proper destination or takes messages as needed.
  • Create, maintain, and enter information into databases.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.

 

Qualifications

  • High school diploma or equivalent required.
  • Two years experience working in a physicians office or medical field preferred
  • Scheduling preferred.
  • Associates degree required in lieu of experience.
  • Experience in a telephone communication center preferred.
  • Great customer skills.
  • Detailed oriented, multitasking, ability to prioritize and good descision making skills in assessing patients needs.
  • Preferred medical terminology.
  • Type 50 works per minute preferred.


Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
 

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct