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Office Manager

  • Job ID: 471643685
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday - Friday daylight
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 65653 POP16 ENT Shadyside
  • Location: 5230 Centre Avenue, Pittsburgh PA 15232
  • Union Position: No
  • Salary Range: $18.24 to $30.32 / hour

Description

Purpose:
UPMC University of Pittsburgh Physicians is hiring full-time Office Manager for the UPMC Shadyside location. Manages the timely and organized operation of the general services of the Center including scheduling, coordinating templates, coordinating all operational tasks, and assisting the director of the center daily. Ability to order all supplies utilized in the clinical area and for coordinating the maintenance of the equipment.  You will help coordinate and manage front/back-office duties for ENT practice. 

Responsibilities:

  • Anticipate scheduling issues when members of the staff are not scheduled.
  • Coordinate and staff laser templates, ensuring that patients are properly scheduled.
  • Review patient schedules routinely to troubleshoot for overbooked clinics, as well as staffing in respective areas of the department.
  • Develop and maintain a patient-centric culture, centered around patient arrival, and follow up activities in line with the consumerism initiatives, if applicable.
  • Maintain correspondence with the Practice Manager concerning personnel, human resource, supplies, and patient issues.
  • Order all supplies and services as needed for this practice.
  • Be cognizant of and apply relative administrative, UPP, and departmental policies and procedures for the protection of the patients, staff and department.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Ensure that the clinical environment is patient friendly, appropriate for staff and physicians to work and be productive by working closely with the staff and physicians responding to issues and problem-solving.
  • Provide and coordinate maintenance on all equipment used by the clinical staff of the department.

 

Qualifications

  • Bachelor's Degree in Health Care or Business and one (1) year experience
  • OR Associate's Degree in Health Care or Business and three (3) years of experience
  • OR High School Diploma and five (5) years of experience
  • Prior physician office experience preferred
  • EPIC preferred
  • Prior supervisory experience preferred 


Licensure, Certifications, and Clearances:

  • Act 34

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   Current UPMC employees must apply in HR Direct