COVID-19 Precautions
Search Our Jobs

   Current UPMC employees must apply in HR Direct

Network Convergence Engineer - Intermediate

  • Job ID: 429792277
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: VoiceCommunications IT
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $33.54 to $51.05 / hour


UPMC is looking to hire a full-time Network Convergence Engineer- Intermediate!  This position works Monday through Friday from 8:30am until 5:00pm.  This position is eligible to work remotely.

The Converged Engineer - Intermediate is responsible for handling and working in all aspects of the UPMC Enterprise Communications Group. This includes responsibilities on the telephony systems, PBXs, data networks, wireless networks, and data network infrastructure. Converged Network Engineers are responsible for using Cisco  products, as well as a working knowledge of encryption solutions, private branch exchanges(PBX), and local and wide area networks and wireless networks (LAN/WAN/WLAN).  Work on medium to large-scale projects included as well, in addition to providing services, as determined by the management team.



  • Configuration of data communications devices, design and implementation of local and wide area networking, problem determination knowledge in these areas.
  • Constructs, tests, and implements integrated network, hardware and software solutions, distributed computing solutions, and/or physical and logical communications networks for the customer.
  • Contributes to systems infrastructure plans based on an understanding of the customer's organizational direction, technical context, and business needs.
  • Contributes to the creation of new policies and procedures for Maintenance Plan and Continuity of Operations Plan.
  • Ensures customer satisfaction with the resolution or circumvention of hardware, software, and/or circuit problems including the assessment of bandwidth requirements based upon empirical data.
  • Functions in an upper-level position, with responsibility for timely service delivery as well as project management.
  • Interfaces with others on system infrastructure problems and advises management on technical problems, priorities, and methods.
  • Participates in day-to-day orders, Special Projects, and trouble tickets to include Move, Add, and Change requests for the data and/or voice network.
  • Possesses advanced knowledge of the PBX system, voice mail and wiring support design and function. Provides technical assistance to departmental personnel, clients, vendors, and other parties as assigned.
  • Provides network performance statistics and reports and recommends technical enhancements to the network.
  • Researches, evaluates, and stays current on emerging tools, techniques and technologies.
  • Responsible for creating, managing, tracking, and reporting the status of assigned projects, using the specified project management software.
  • Coordinates, with other Engineers in the delivery to telecommunications and networking services.
  • Responsible for the day to day maintenance and support of the data communications equipment and systems within UPMC and affiliated business units for connectivity requests and/or reported problems.
  • Reviewing, organizing, communicating, and recording requests for Telecommunications systems, including adds, moves and changes on PBX, Voice Mail, Networking, wiring support, and maintenance of all voice related databases at UPMC and affiliated business units.
  • Reviews, organizes, communicates, and records all requests for voice services.




  • Typically has 2+ years of converged communications infrastructure design and support experience.

  • Experience conducting site surveys and organizing the documentation into an Engineering Plan

  • Up-to-date Avaya voice product experience

  • Up-to-date PBX experience

  • Hands-on skills to include: Aura Communication Manager, ACD call center, CMS, unified messaging, , SIP/H.323 trunking, SIP services, G430/450, S8800

  • Intermediate to expert level skills required in networking to support converged applications including voice/video/WLAN

  • Strong interpersonal, written and oral skills

  • From time to time, candidate may be asked to present project outline to customer

  • Ability to conduct research on products with various vendors to accommodate changing customer requirements

  • Ability to work in a team-oriented collaborative environment while being highly motivated to take the lead on projects

  • Desired Experience/Skills/Attributes: Experience with Microsoft products including Windows 2000 Server, Active Directory, and Exchange Unified Messaging would be a plus. Experience with Cisco Enterprise solution products. Understanding of Cisco router, switch, and ASA products.Ability to troubleshoot access-lists, IPv4 and IPv6 issues across varying protocols such as OSPF, BGP, and Static Routing.Hands-on administration experience with Linux/Solaris

Licensure, Certifications, and Clearances:

  • Preferred Licensure: CCNA - Cisco Cert Networking

  • Hands on experience with Contact Center environments, specifically Cisco PCCE/UCCE

  • Hands-on experience with VMware

  • Experience with Microsoft products including Windows 2014+ Server,

  • AssocNRS1 - Nokia Ntwrk Routing Spec IACIS - Avaya Cert Integration SpecACCA - Avaya Call Center AdminCXTECH - AVST Certified CX TechSBCADMIN - Avaya SBC AdminITIL - IT Infrastructure Library are a plus

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct