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Transfer Center Coordinator

  • Job ID: 210004A9
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Variable shifts: days, evenings, and nights
  • Shift: Variable
  • Facility: University of Pittsburgh Physicians
  • Department: OPR MedCall
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $17.39 to $27.61 / hour

Description

Purpose:
University of Pittsburgh Physicians is seeking a full-time Transfer Center Coordinator to support UPMC MedCall at Forbes Tower in Oakland! 

UPMC MedCall serves as UPMC’s advanced physician resource for all aspects of patient transfers, referrals (urgent and non-urgent), physician consultations, and patient follow-ups. This department serves as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care. 

This office is a 24-hour operation that includes rotating weekends and holidays. While flexibility to adjust shifts is required, the MedCall department is currently prioritizing 8 hour shifts between 2:00 p.m. to 6:00 a.m. These shift hours leave flexibility to leave your days open, while being able to work full-time hours!  

The Transfer Center Coordinator serves as the primary contact for referring physicians who are requesting the services of UPMC for continued patient care. This position is responsible for facilitating all patient transfers into and within the UPMC Health System by answering phones and initiating referrals and inpatient transfers from physicians and medical professionals. Responsibilities require the Transfer Center Coordinator to multitask, maintain great customer service, and identify and escalate concerns in an efficient manner. 

The ideal candidate for this position will have proficient computer and typing skills, exceptional phone etiquette and communication skills, and strong organization and prioritization skills. Proficient medical terminology knowledge is strongly preferred, while direct patient care and/or medical training experience is a plus. A working knowledge of EPIC and/or Medipac is also a plus.  

If you are interested in a fast-paced work environment, multitasking while being exposed to multiple facets of the healthcare industry and being able to directly impact patient care and physician efficiency – apply today! Potential sign-on bonus available for this role! 


Responsibilities:

  • Request and coordinate all medical transportation, as necessary. Provide initial information to admissions, case managers and bed flow coordinators of incoming patients; update all admission records as necessary.
  • Answer calls into the Terrorism Response and Information Center and coordinate delivery of emergent information to the Corporate Command Team as part of the UPMC disaster system. Act as a primary point of contact for the National Disaster Medical System, in support of any natural disaster or WMD event in this region. This could include surge capacity and bed availability for all UPMC sites.
  • Knowledge of multiple communication methods utilized by the department.
  • Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide). Responsible for meeting department benchmarks related to call handling and transferring.
  • Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received. Efficiently and accurately transcribe interactions on calls. All documentation on transfers to be completed and entered department database by the end of the shift.
  • To maintain a familiarity with internal systems available and necessary in the performance of the job
  • To maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center. Appropriate escalation of issues, bed assignments and problems as determined by department protocols.

Qualifications

 

  • High School diploma or equivalent is required.
  • Two (2) years of direct patient care experience in a role such as a Medical Assistant, EMT, Paramedic, LPN or PCT, OR successful completion of an LPN or RN training program,
  • OR Two (2) years in an emergency call center,
  • OR Four (4) years in a healthcare business setting.
  • Formal medical training is preferred.
  • Additional requirements:  Knowledge of medical terminology.  Strong interpersonal and communication skills.  Computer literacy/data entry skills.  Strong attention to detail and the ability to multitask.


Licensure, Certifications, and Clearances:

  • Act 34

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy. 

 UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct