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Senior Program Manager, Clinical Affairs and Strategic Initiatives

  • Job ID: 412359892
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Medical Director Service
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $36.11 to $61.13 / hour

Description

At UPMC Health Plan, we help create health care innovations that will impact the lives of patients in meaningful, lasting ways. The primary role of this position is to work with UPMC leadership, product management, clinical partners and portfolio companies to deliver innovative solutions. The Senior Program Manager is responsible for forming strong partnerships with internal teams (across Insurance Services Division (ISD and Health Services Division (HSD) disciplines) to drive timely, accurate and appropriate implementation. Program Managers serve as an intermediary between operational teams and executive leadership, identifying insights from the field that have wider implication for the product and company. Program Managers coordinate requirements, budgets, schedules and deliverables, negotiating successful execution across teams. Key responsibilities include collaborating and coordinating development tasks, understanding clinical workflows, collecting requirements, creating documentation, communicating with stakeholders, and managing implementation. This position requires independent thinkers, able to troubleshoot problems, work through ambiguity, prioritize effectively, and create processes that improve delivery.

Responsibilities:

  • Manage multiple projects and timelines, at all stages of development (from early discovery through entry to market)
    • Provide support for HP strategic initiative planning cycle shaping the multi-year cycle from researching, and benchmarking to implementation to monitoring and controlling in partnership with product and financial leads
    • Support the strategic planning process, ensuring alignment with the CMO and leadership team. Holds cross system stakeholders accountable and moves change forward through the translation of strategic imperatives into innovative clinical and product initiatives.
    • Provides program management for ISD Departmental administrative and vendor budgets, the annual budget cycle process, coordination with department heads in preparing  budget materials. 
  • Manage cross-functional teams with credibility, with matrix reports of engineers, analysts, operational staff and clinical partners Responsible for developing, monitoring, and executing project plans, schedules, budgets, and deliverables.
  • Work collaboratively with partners to monitor progress, identify risks, manage tradeoffs and develop solutions Handles stakeholder communication for all internal and external stakeholders
  • Develops key metrics and KPIs to measure overall performance
  • Communicate activities, statuses, accomplishments
  • Interface with peers to develop a strong working relationship between all groups. Seek opportunity to provide assistance and wherever possible. Participate in defining and implementing the process roadmap and project management best practices to boost productivity, quality and efficiency
  • Manage and mitigate risks. Establish escalation processes and ensure timely reporting and resolution of issues. Inform core team, stakeholders, and senior management of major issues that will impact project success. Work with Senior Management to resolve major issues that cannot be solved by the project team alone. Be the escalation point-of-contact for projects within the program.

Qualifications

  • Bachelor's degree in business administration or related field
  • MS or PhD preferredPMP certification preferred
  • Minimum of 7 years of experience in managing multiple concurrent projects, of a large scale and a high level of complexity.
  • Prior work with product or service implementation a must; experience in healthcare operations, clinical research or startup development preferred.
  • Superior organization and project management skill: planning, coordinating, prioritizing, and delivering against objectives
  • Proven ability to be a proactive advocate and negotiator, setting appropriate expectations and building effective, long-term cross-team relationships
  • Demonstrated success working with technical teams and deploying solutions that scale
  • Demonstrated experience managing cross-functional teams including team members from multiple business units and different operational departments
  • Ability to focus on the big picture within a constantly changing, fast-paced environment
  • Demonstrated ability to ramp up quickly and work across boundaries to provide value
  • Excellent communication skills, both written and verbal, with the ability to persuade and influence others.
  • Experience presenting information to C-level executive management teams
  • Demonstrated expertise in project management, including developing planning tools, oversight mechanisms and communication tools
  • Self-starter and independent thinker, who can manage his or her own daily work, operate smoothly under pressure, balance competing priorities and delivery effectively


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct