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Crisis Clinician II - Crisis Intervention - Safe Harbor

  • Job ID: 514005804
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Variable
  • Facility: Mon Yough Community Services
  • Department: Crisis Intervention
  • Location: 2560 W 12th Street, Erie PA 16505
  • Union Position: No
  • Salary Range: $18.68 to $29.89 / hour


Crisis is a 24/7 mobile program which allows a great opportunity for individuals to work with individuals experiencing mental health and substance use related concerns, gain expertise in resources in the community, working with a variety of other professionals and disciplines, etc.
Under the direction of the Crisis Program Coordinator, the Crisis Clinician II is responsible for assisting in the consumer service and clinical services. Primary responsibility is responding to mobile crisis calls from community professionals and persons. This includes, but is not limited to, answering questions, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned.

  • Participate in interdisciplinary activities such as staff meetings and in orientation for new crisis clinicians.
  • Provide insight & knowledge of insurance programs, processes and able to obtain authorizations as needed.
  • Meet standards for documentation and completes all required paperwork.
  • Provide follow-up services to consumers by phone and/or mobile visits.
  • Utilize specific techniques of motivational interviewing.
  • Assist consumer in developing a crisis plan.
  • Support consumer and negotiates appropriate referral services.
  • Provide supportive counseling to consumers to promote stability.
  • Manage crisis situations effectively using positive approaches.
  • Work efficiently and independently in crisis setting.
  • Complete consumer/family crisis assessments (face to face and telephone).
  • Provide crisis services in a community and/or office setting.
  • Responsible for insuring quality services by tracking follow-up sessions.
  • Serve as lead clinician and is responsible for overseeing daily team functions.



  • Bachelor's Degree in Psychology, Counseling or Social Work with three years clinical experience with one year crisis experience
  • OR Master's Degree in Psychology, Counseling or Social Work with two year clinical experience.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience


  • Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
  • Experience in mental health crisis intervention, case management, or in-home therapy preferred.
  • Excellent, recovery-oriented interpersonal relations
  • Licensure in social work or professional counseling is preferred.

  • Applied Suicide Intervention Skills Training, must be obtained within 90 days of hire or transfer
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 31 Child Abuse Reporting with renewal, must be obtained within 90 days of hire or transfer
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct