Description

University of Pittsburgh Physicians is seeking a full-time Practice Manager to support the Department of Urology at UPMC Shadyside, Children's Hospital of Pittsburgh and UPMC St. Margaret's! 

The Practice Manager is responsible for directing, supervising, and coordinating staff and operations at physician offices and clinic sites in order to provide quality, cost-effective care.
 
Responsibilities also include, but are not limited to, oversight of the Patient Services, Medical Assistant, and Administrative staff, ordering office and medical supplies, managing employee relations and recruitment activities, and overseeing overall day-to-day operations.
 
The ideal candidate for this position will have previous management experience in a physician services, and specialty office. A working knowledge of EPIC is strongly preferred, while exceptional communication, organization, and multitasking skills are vital to this role.

Responsibilities:

• Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers.
• Supervise and oversee practice budgets.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Serve as liaison to various UPMC departments and resources.
• Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
• Develop strategic plans for practices.
• Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
• Ensure compliance with all UPMC policies and procedures.
• Communicate effectively with staff, physicians and peers through oral and written communications.
• Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
• Assist in physician relations as necessary.
• Maintain knowledge initiatives as it relates to the operation of the practices.
• Oversee and assist in the recruitment of staff and new practices.
• Review and evaluate the effectiveness of current procedures and plans with Office/Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

Qualifications

• Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization. OR
• Master's Degree in health or business administration and 1 year of office management experience including one year in a health care organization. OR
• Associate's Degree in health or business administration and 8 years of office management experience including one year in a health care organization. OR
• High School Diploma and 8 years of office management experience including one year in a health care organization .

Licensure, Certifications, and Clearances:

• Act 34


• UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.