COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Case Management Support Coordinator

  • Job ID: 552704701
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: WKP Comm WC Claims Admin
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $18.24 to $30.32 / hour


This position will provide support to Work Partners' Case Management & Network departments through the delivery of a wide array of programmatic, operational and administrative responsibilities that will augment the injured worker's, client's and provider's experience regarding coordinated delivery of care as well as enhance communication flow of medical information to and from the office.

Preferred experience: Medical background, Medical Terminology knowledge, Business background. 



  • Perform Right Fax administration to include initial review of all faxed material and dissemination of information to correct claim and staff member.
  • Manage all incoming mail for a specified group; Scan and attach all medicals, note and see that any bills for medical records requests are processed.
  • Perform Quality Audit checks of the contract database.
  • Manage and triage calls that may not require clinical intervention; transfer calls to appropriate staff member as needed.
  • Assist with Independent Medical Exam record preparation.
  • Review received applications/contracts for completeness.
  • Effectively prioritize and complete all assigned tasks.
  • Follow up with providers for outstanding documents needed to complete the onboarding process.
  • Assist with processing of provider profiling information and data change requests.
  • Maintain strict confidentiality related to medical records and other data.
  • Conduct ongoing entry and maintenance of provider information into a master data repository.
  • Enter application/contract information into appropriate tracking databases.
  • Receive initial referrals for workers' compensation, disability and/or other claims; set up claims and notify appropriate staff member.
  • Review all claim validation reports and prepare/disseminate end of month reports to the client.
  • Prepare provider data documents, including contracts, for scanning
  • Provide assistance to other departments during periods of backlog as needed.
  • Collaborate with providers, employer clients and/or vendors to evaluate and respond to request, issues and questions in a timely and professional manner.
  • Effectively prioritize and complete all assigned tasks.
  • Assist in the generation, distribution, maintenance and evaluation of health care provider panels.
  • Manage all medical records requests and provide outbound communication to treating providers using phone/fax/email and seeking needed medical required.
  • Prepare provider application/contract packets and fax/mail/email to provider.
  • Respond to phone inquiries from providers.
  • Follow up and diary all pending medical records to ascertain timely arrival.



  • Bachelor's Degree or equivalent work experience in a business environment required.
    • One year in health insurance or claims experience highly preferred.
  • Knowledge of Workers' Compensation and/or Disability Management preferred
  • .Knowledge of Insurance, Managed care or Benefits Administration environments preferred.
  • Knowledge of medical terminology preferred.
  • Strong interpersonal and organizational skills required, with the ability to work on multiple tasks simultaneously.
  • Strong computer skills required with competence in MS Office including MS Excel, MS Access, MS Word preferred.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.