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Scheduling Coordinator, Home Nursing (Casual - no weekends or holidays)

  • Job ID: 597009894
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours: 8:00 am - 4:00 pm
  • Shift: Day Job
  • Facility: Home Nursing Agency
  • Department: SCHEDULING
  • Location: 201 Chestnut Avenue, Altoona PA 16603
  • Union Position: No
  • Salary Range: $14.66 to $22.24 / hour

Description

UPMC Home Nursing Agency is hiring a Casual Scheduling Coordinator. 

This position is Casual (no weekends, no holidays).

Purpose:
The mission of the Home Nursing Agency is the dedication to the highest quality of customer service delivered with a sense of warmth, kindness, and individual pride.

Responsibilities:

  • Responsible for maintaining schedule/calendar of patient visits to ensure all patients are scheduled as necessary Monitor float log and assure all patients are scheduled
  • Run Episode Discipline Referral and Patient Not Seen report to identify and resolve patients not appearing on clinician schedule
  • Maintain Therapy Referral Log and compare with Episode Discipline Referral to ensure timeliness of service provision
  • Coordinate scheduling process utilizing Intake Log for new referrals to ensure all patients appear on the scheduleInform clinical supervisor, as necessary when staff availability is limited.
  • Maintain and protect customer and Agency confidentiality
  • Educate and require adherence to performance improvement processes and initiatives
  • Maintain personal productivity by demonstrating satisfactory attendance and punctuality
  • Demonstrate support of the Agency's Mission, Principles, and Values, Ethics, & Standards of Behavior
  • Complete pre-admission telephone calls to all newly-referred patients utilizing appropriate scripting.
  • Identify and communicate anticipated/actual delays in the provision of therapy service to the appropriate supervisor, following the corresponding procedure. Inform patient and physician office of delay utilizing appropriate scripting, as directed.
  • Expand knowledge and expertise through educational resources and literature review
  • Responsible for scheduling new referrals for patient assessments/evaluations under the direction of the clinical supervisor. Confirm the status of any required payer authorization
  • Confirm physician orders exist for therapy evaluations
  • Schedule clinician block time, as directed by supervisor, for meetings and/or scheduled education to ensure schedule accuracy Monitor Assignment Pending QAM to assure patients have the case manager and primary function for each discipline referred
  • Assure correct service type is scheduled for visits
  • Ensure all designations are assigned to the appropriate clinician (primary, secondary, case manager)
  • Responsible for review and processing of Payroll and Performance Incentive Program Identify and resolve discrepanciesCoordinate review with supervisor according to established payroll timeframesPrepare reports as necessary
  • Data enter visits and patient information into the computer for patients, not in the clinical system.
  • Perform quality assurance activities Run Visits Not Interfacing report daily and follow-up per operational process
  • Run Visits Unverified report daily and follow-up per operational process.
  • Verify the existence of encounter signature for all visits and follow up as necessary
  • Report all variances to supervisor and follow up as directed
  • Responsible to identify patients needing 13, 19, 30-day therapy reassessment visits and notifying therapists according to established procedure.
  • Represent and participate in Agency professional and community activities as requested
  • Model and mentor effective leadership and management
  • Ensure clinicians and/or aides are aware of the schedule for the following day including changes (additions or deletions), new referrals/assignments, and specific notations unique to the patient
  • Follow end-of-day processes for communication with staff. Notify supervisor of any variance in communication expectations.
  • Promote personal and co-worker safety during work duties

 

Qualifications

Education:

Post High school education is required.

Associate degree or LPN preferred.

In lieu of educational requirements, will consider 3 years of scheduling experience.

Experience: Minimum two years related healthcare experience

Computerization Skills: Proven competency in EXCEL, Microsoft Office.

Demonstrated ability to perform computer skills in specialized computer application(s) as needed.

Licensure, Certifications, and Clearances:

  • Certification/Licensure: State licensing, as applicable, if an LPN
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct