Description

UPMC Home Nursing Agency is hiring a Casual Scheduling Coordinator. 

This position is Casual (no weekends, no holidays).

Purpose:
The mission of the Home Nursing Agency is the dedication to the highest quality of customer service delivered with a sense of warmth, kindness, and individual pride.

Responsibilities:

• Responsible for maintaining schedule/calendar of patient visits to ensure all patients are scheduled as necessary Monitor float log and assure all patients are scheduled
• Run Episode Discipline Referral and Patient Not Seen report to identify and resolve patients not appearing on clinician schedule
• Maintain Therapy Referral Log and compare with Episode Discipline Referral to ensure timeliness of service provision
• Coordinate scheduling process utilizing Intake Log for new referrals to ensure all patients appear on the scheduleInform clinical supervisor, as necessary when staff availability is limited.
• Maintain and protect customer and Agency confidentiality
• Educate and require adherence to performance improvement processes and initiatives
• Maintain personal productivity by demonstrating satisfactory attendance and punctuality
• Demonstrate support of the Agency's Mission, Principles, and Values, Ethics, & Standards of Behavior
• Complete pre-admission telephone calls to all newly-referred patients utilizing appropriate scripting.
• Identify and communicate anticipated/actual delays in the provision of therapy service to the appropriate supervisor, following the corresponding procedure. Inform patient and physician office of delay utilizing appropriate scripting, as directed.
• Expand knowledge and expertise through educational resources and literature review
• Responsible for scheduling new referrals for patient assessments/evaluations under the direction of the clinical supervisor. Confirm the status of any required payer authorization
• Confirm physician orders exist for therapy evaluations
• Schedule clinician block time, as directed by supervisor, for meetings and/or scheduled education to ensure schedule accuracy Monitor Assignment Pending QAM to assure patients have the case manager and primary function for each discipline referred
• Assure correct service type is scheduled for visits
• Ensure all designations are assigned to the appropriate clinician (primary, secondary, case manager)
• Responsible for review and processing of Payroll and Performance Incentive Program Identify and resolve discrepanciesCoordinate review with supervisor according to established payroll timeframesPrepare reports as necessary
• Data enter visits and patient information into the computer for patients, not in the clinical system.
• Perform quality assurance activities Run Visits Not Interfacing report daily and follow-up per operational process
• Run Visits Unverified report daily and follow-up per operational process.
• Verify the existence of encounter signature for all visits and follow up as necessary
• Report all variances to supervisor and follow up as directed
• Responsible to identify patients needing 13, 19, 30-day therapy reassessment visits and notifying therapists according to established procedure.
• Represent and participate in Agency professional and community activities as requested
• Model and mentor effective leadership and management
• Ensure clinicians and/or aides are aware of the schedule for the following day including changes (additions or deletions), new referrals/assignments, and specific notations unique to the patient
• Follow end-of-day processes for communication with staff. Notify supervisor of any variance in communication expectations.
• Promote personal and co-worker safety during work duties

Qualifications

Education:

Post High school education is required.

Associate degree or LPN preferred.

In lieu of educational requirements, will consider 3 years of scheduling experience.

Experience: Minimum two years related healthcare experience

Computerization Skills: Proven competency in EXCEL, Microsoft Office.

Demonstrated ability to perform computer skills in specialized computer application(s) as needed.

Licensure, Certifications, and Clearances:

• Certification/Licensure: State licensing, as applicable, if an LPN
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.