Description
UPMC Home Nursing Agency is hiring a Casual Scheduling Coordinator.
This position is Casual (no weekends, no holidays).
Purpose:
The mission of the Home Nursing Agency is the dedication to the highest quality of customer service delivered with a sense of warmth, kindness, and individual pride.
Responsibilities:
- Responsible for maintaining schedule/calendar of patient visits to ensure all patients are scheduled as necessary Monitor float log and assure all patients are scheduled
- Run Episode Discipline Referral and Patient Not Seen report to identify and resolve patients not appearing on clinician schedule
- Maintain Therapy Referral Log and compare with Episode Discipline Referral to ensure timeliness of service provision
- Coordinate scheduling process utilizing Intake Log for new referrals to ensure all patients appear on the scheduleInform clinical supervisor, as necessary when staff availability is limited.
- Maintain and protect customer and Agency confidentiality
- Educate and require adherence to performance improvement processes and initiatives
- Maintain personal productivity by demonstrating satisfactory attendance and punctuality
- Demonstrate support of the Agency's Mission, Principles, and Values, Ethics, & Standards of Behavior
- Complete pre-admission telephone calls to all newly-referred patients utilizing appropriate scripting.
- Identify and communicate anticipated/actual delays in the provision of therapy service to the appropriate supervisor, following the corresponding procedure. Inform patient and physician office of delay utilizing appropriate scripting, as directed.
- Expand knowledge and expertise through educational resources and literature review
- Responsible for scheduling new referrals for patient assessments/evaluations under the direction of the clinical supervisor. Confirm the status of any required payer authorization
- Confirm physician orders exist for therapy evaluations
- Schedule clinician block time, as directed by supervisor, for meetings and/or scheduled education to ensure schedule accuracy Monitor Assignment Pending QAM to assure patients have the case manager and primary function for each discipline referred
- Assure correct service type is scheduled for visits
- Ensure all designations are assigned to the appropriate clinician (primary, secondary, case manager)
- Responsible for review and processing of Payroll and Performance Incentive Program Identify and resolve discrepanciesCoordinate review with supervisor according to established payroll timeframesPrepare reports as necessary
- Data enter visits and patient information into the computer for patients, not in the clinical system.
- Perform quality assurance activities Run Visits Not Interfacing report daily and follow-up per operational process
- Run Visits Unverified report daily and follow-up per operational process.
- Verify the existence of encounter signature for all visits and follow up as necessary
- Report all variances to supervisor and follow up as directed
- Responsible to identify patients needing 13, 19, 30-day therapy reassessment visits and notifying therapists according to established procedure.
- Represent and participate in Agency professional and community activities as requested
- Model and mentor effective leadership and management
- Ensure clinicians and/or aides are aware of the schedule for the following day including changes (additions or deletions), new referrals/assignments, and specific notations unique to the patient
- Follow end-of-day processes for communication with staff. Notify supervisor of any variance in communication expectations.
- Promote personal and co-worker safety during work duties
Qualifications
Education:
Post High school education is required.
Associate degree or LPN preferred.
In lieu of educational requirements, will consider 3 years of scheduling experience.
Experience: Minimum two years related healthcare experience
Computerization Skills: Proven competency in EXCEL, Microsoft Office.
Demonstrated ability to perform computer skills in specialized computer application(s) as needed.
Licensure, Certifications, and Clearances:
- Certification/Licensure: State licensing, as applicable, if an LPN
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
Total Rewards
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Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.