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Systems Analyst - Associate

  • Job ID: 552352443
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: HS - CancerCtr Inf Svcs
  • Location: 5150 Centre Avenue, Pittsburgh PA 15232
  • Union Position: No
  • Salary Range: $24.60 to $37.24 / hour

Description

Purpose:

The UPMC Hillman Cancer IT Team is looking to hire a full-time Systems Analyst- Associate to work at the UPMC Cancer Pavilion in Shadyside.  This role works Monday through Friday during daylight hours.  Travel to other UPMC Hillman Cencer Center facilities is required, as well as an on-call rotation every 8 weeks,  Occasional work from home is available.

The UPMC Hillman Cancer Center IT Team is a group of top-notch information technology professionals who have made the decision to dedicate their skills and expertise to improving patient care and the pursuit of minimizing cancer’s impact. The absolute best opportunities exist for innovation both in the cancer care delivery system as well as the rapid advancement in science that improves detection, treatment, and prevention. Candidates will see that our efforts have a direct and positive impact on the lives of so many people in need.

The Systems Analyst- Associate provides day-to-day support and maintains computer applications and systmes.  The employee would provide services to meet client IT and business needs, including troubleshooting desktop/laptop hardware, printers, network, mobile devices, and Cancer Center EMR (Aria) issues.

If you are up for the challenge, apply today!


Responsibilities:

  • Provide day-to-day hardware and software support to the UPMC Hillman Cancer Centers 

  • Interact with end-users via phone, email, online chat or in person and provide excellent customer service to our customers. 

  • Ability to manage time, tickets, and workload under the direction of leadership. 

  • Data Confidentiality/Security- Maintain confidentiality of sensitive information at all times.

  • Application Upgrades and Implementations- Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.

  • Data Quality- Maintain data quality at all times.

  • Second and Third Level Support (Including Maintenance Activities)- Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.

  • Process Improvement- Review and validate existing processes.

  • End User Training- Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.

  • Communication- Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.

  • Self-Development- Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors

  • System Integration- Responsible for individual assigned tasks and validation of testing with system integration. Ability to modify existing test plans.

  • Interactions with Others- Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.

 

Qualifications

  • Familiarity with modern technology and application support through education or practical experience.

  • Highly driven and self-motivated to meet expectations.

  • Ability to work independently and in a team based environment.

  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.

  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

  • Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.

Preferred Experience

  • Experience with PC/MAC hardware and software, desktop peripherals, printers, and networking fundamentals.

  • Experience with Microsoft Active Directory, Exchange, SCCM, Group Policy, Mobile devices.

  • Experience with installation and troubleshooting of PC/MAC hardware and software.

Licensure, Certifications, and Clearances:

  • CompTIA/Microsoft certifications a plus

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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