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UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

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Surgical Services Secretary -- Short Stay Unit

  • Job ID: 584677170
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Shifts between 4:30AM-6PM
  • Shift: Day Job
  • Facility: UPMC Shadyside
  • Department: Short Stay Unit
  • Location: 5230 Centre Avenue, Pittsburgh PA 15232
  • Union Position: No
  • Salary Range: $15.65 to $24.56 / hour


UPMC Shadyside is hiring a full time Surgical Services Secretary to support our Short Stay Unit. In this role, you will be resonsible for preparing and managing unit patient schedules, registration, patient check-in, physician order entry, and answering phone calls. You will work closely with physician offices and ancillary departments to obtain required documents for patient procedures. You will also support our nursing staff by entering patient trips into teletracking. You will work 40 hours per week, four-10 hour shifts Monday-Friday. You will rotate between 4:30AM-3PM and 7:30AM-6PM shifts. You will not work weekends or holidays!


  • Reconciles charges accordingly.
  • Cooperate with other members of the healthcare team. Inform supervisor regarding potential problems. Assume leadership responsibility and capable of maintaining activities in the absence of the office partner. Assist co-workers. Perform additional duties as required. Maintain ongoing channels of communication.
  • Maintain accurate and complete documentation. Provide information to supervisor and co-worker regarding problem situations and their resolution. Procedural documentation is collected and accessible at all times for reference. Compile statistical information as requested.
  • Prepares end of month statistics for distribution.
  • Maintains patient billing including but not limited to accurately entering all charges, completing and checking reports within specified times. Checking daily revenue charges for completion.
  • Comply with hospital and department policy.
  • Maintain surgical operative schedule. Communicates changes in OR schedule to appropriate those person in charge, departments and MD's office. Confirm OR times with all scheduled surgeons and confirms availability of other departments.
  • Available for duty as required.
  • Demonstrate high quality secretarial ability. Typing is completed in a neat and professional manner and appropriate format utilized. Make appointments based on priority requests. Maintain organized and accurate files. Demonstrate working knowledge of office equipment, i.e., transcriber, photocopier, etc. and of the computer system for scheduling cases, word processing and manuscript typing. Update and maintain secretarial guidelines regularly.
  • Achieve service excellence by providing quality customer service. Respect confidentiality. Interact with all departments in a respectful, courteous and caring manner. Utilize good listening skills and provide accurate information or answers to questions. Demonstrate good problem solving skills and follow department policies and procedures appropriately. Answer telephone in a friendly, polite and professional manner. Thoroughly and accurately document telephone messages and directs calls.
  • Maintain productivity as required. Maintain a work flow pattern performing duties according to guidelines. Demonstrate effective organizational and time management skills. Maintain an organized work environment. Assigned area is maintained in an orderly and neat manner.
  • Demonstrates awareness of behavior on the efficient functioning of the department.
  • Serve as a role model of excellent customer service by responding with courtesy and respect to the needs of all those he/she interacts with on a daily basis.
  • Transcribes and communicates physician orders timely and accurately.
  • Maintains par levels for designated supplies and forms.
  • Verifies entered customer data by reviewing, notifies the appropriate department to correct or update account information that is incomplete or incorrect. Also notifies ISD or Medical Records to purge files to eliminate duplicate data.



  • High school diploma or equivalent required.
  • One of the following is required:
    • 1-2 years secretarial experience (preferably in a health care setting) OR
    • Completion of an accredited secretarial school and 6-12 months experience
  • Accurate typist and ability to use transcription machine. Word processing and PC experience required.
  • Good command of the English language with specific knowledge of punctuation, spelling, etc. and ability to compose letters and memoranda of a routine nature required.
  • Manuscript typing desired.
  • Knowledge of medical terminology preferred.
  • Problem solving ability - knowledge of function of the department and the responsibilities of personnel.
  • Requires judgment to recognize problems which should be referred to staff physicians or supervisor.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct