COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

Search Our Jobs

   Current UPMC employees must apply in HR Direct

Location Supervisor

  • Job ID: 623395405
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Working afternoon/evening shifts on various days
  • Shift: Evening Job
  • Facility: University of Pittsburgh Physicians
  • Department: OPR MedCall
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour

Description

Purpose:
UPMC OPR/MedCall is hiring full-time Location Supervisor working afternoon/evening shifts at our Oakland, PA call center. MedCall is a diverse and fast-paced department that works with physicians, nursing, and hospital leaders in the referral of patients into UPMC. The MedCall supervisor is responsible to help guide the TCC’s with patient intake and placement. The supervisor is responsible for scheduling, HR and department functions.  You will work various afternoon/evening shifts including weekends and holidays. 


Responsibilities:

  • Engage in department growth activities including onboard, orientation, recruitment, and retention.
  • Work with Physician Liaison and Leadership team in outreach.
  • Act as a bridge between staff and leadership team.
  • Assist management in the development and guidance to staff in their daily activities.
  • Perform random audits of staff work to monitor performance and quality. Provide timely performance evaluations for staff.
  • Establish performance measurements for all processes including internal communication workflows, and timely staff performance evaluations.
  • Investigate and resolve all issues presented by staff and escalate as necessary.
  • Monitor and adhere to data quality standards of information obtained and entered into the system for claims processing.
  • Assist data analyst in relevant aggregation.

 

Qualifications

  • Bachelor's Degree in business, healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services
  • OR High School Diploma or equivalent and 4 years of healthcare billing, registration, or patient business services
  • Supervisory experience preferred.
  • Medical terminology experience preferred as well as call center expeirence. 
  • Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions
  • Prior working experience on personal computers and various office equipment


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct