COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Lead Telephone Operator

  • Job ID: 596588302
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Various nights 10:00 p.m. - 6:00 a.m.
  • Shift: Night Job
  • Facility: University of Pittsburgh Physicians
  • Department: OPR Hospital Operators
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $15.42 to $24.17 / hour


UPMC is hiring Lead Telephone Operator for the night shift working 10:00 p.m. - 6:00 a.m. This office is a 24-hour operation that includes rotating weekends and holidays. These shift hours leave flexibility to leave your days open, while being able to work full-time hours! Serves as main point of contact with the public and with all hospital departments in routine as well as emergency situations. Acts as a resource for other telephone operators, trains new operators and schedules switchboard coverage.


  • Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans.
  • Provide relief coverage to support staff.
  • Perform all functions of Telephone Operator.
  • Monitor new employee training and certifies trainees competencies through demonstration of performance.
  • Handle immediate problems and direct problems to department head.



  • High school graduate or equivalent.
  • Three (3) years of experience answering, and processing calls through automated phone system. Must be able to work all shifts, seven days a week. Ability to interpret procedure manuals (i.e. fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

  • Act 34

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct