COVID-19 Vaccination Information

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UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Lead Telephone Operator

  • Job ID: 596637126
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Various shifts from 2:00 p.m. - 10:00 p.m.
  • Shift: Evening Job
  • Facility: University of Pittsburgh Physicians
  • Department: OPR Hospital Operators
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $15.42 to $24.17 / hour

Description

Purpose:
This office is a 24-hour operation that includes rotating weekends and holidays. While flexibility to adjust shifts is required, the Telephone Operator Lead working for evening shift 2:00 p.m. to 10:00 p.m. These shift hours leave flexibility to leave your days open, while being able to work full-time hours! Serves as main point of contact with the public and with all hospital departments in routine as well as emergency situations. Acts as a resource for other telephone operators, trains new operators and schedules switchboard coverage.

Responsibilities:

  • Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans.
  • Provide relief coverage to support staff.
  • Perform all functions of Telephone Operator.
  • Monitor new employee training and certifies trainees' competencies through demonstration of performance.
  • Handle immediate problems and direct problems to department head.

 

Qualifications

  • High school graduate or equivalent.
  • Three (3) years of experience answering, and processing calls through automated phone system. Must be able to work all shifts, seven days a week. Ability to interpret procedure manuals (i.e. fire, trouble, disaster, etc.).


Licensure, Certifications, and Clearances:

  • Act 34

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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