COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Patient Financial Advocate

  • Job ID: 626524104
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 7:30am-4:00pm M-F
  • Shift: Day Job
  • Facility: UPMC Western Maryland
  • Department: Patient Account
  • Location: 12501 Willowbrook Rd, Cumberland MD 21502
  • Union Position: No
  • Salary Range: $16.04 to $25.55 / hour


Responsible for the timely and accurate financial counseling of uninsured or underinsured patients. Responsible for assisting the patient in applying for Medical Assistance, the Health Insurance Exchange Marketplace and UPMC Financial Assistance Program.


  • Submit Medical Assitance Presumptive Eligibility applications with the mandated requirement of five days.
  • Conduct daily review and analysis of accounts flagged fo review.
  • Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.
  • Maintain department productivity levels.
  • Assist patients with other methods of financial counseling, i.e., explaining insurance benefits, requesting price estimates and setting up payment plans.
  • Assist patients with applying for UPMC Financial Assistance Program. Ensure that all the regulatory and financial requirements are met.
  • Assist patients with explaining their insurance benefits.
  • Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.
  • Counsel patients and their families, in a hospital setting regarding the resources available. Utilize the Medical assistance/Financial Assistance Screening tool with patients when applicable.
  • Assist uninsured or underinsured patients with obtaining health care coverage with either the Health Insurance Exchange Marketplace or Medical Assistance.
  • Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods. Resolve complex outstanding patient issues.
  • Perform benefit education and financial counseling on potential out of pocket expenses for patients who have services scheduled.
  • Maintain compliance with quality standards.



  • High School diploma or equivalent and 5 years experience
  • OR Bachelor's degree and 1 year experience required. Bachelor's degree in a related field, Business Administration or Social Work preferred.
  • Must be proficient in at least 2 patient accounting systems such as EPIC, Medipac, AIM and/or Invision.
  • Must beable to pass the Certified Application Counselor Training within the first 4 weeks of employment.
  • Strong PC and computer skills required.
  • Must possess excellent communication and customer service skills.
  • Must display leadership skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct