COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Customer Service Rep

  • Job ID: 600685520
  • Status: Part-Time
  • Regular/Temporary: Limited
  • Hours: M-F from 6a-6p; WKND from 8a -4:30p
  • Shift: Rotating
  • Facility: UPMC Passavant
  • Department: Concierge Services
  • Location: 9100 Babcock Blvd, Pittsburgh PA 15237
  • Union Position: No
  • Salary Range: $15.30 to $23.36 / hour


Welcome, assist and direct patients, visitors, guests and vendors to appropriate areas of the hospital.



  • Demonstrate and maintain the knowledge and skills necessary to provide appropriate level of care to the ages of customers serviced including principles of growth and development.
  • Communicate by using active listening skills, appropriate nonverbal communication, oral and written communication.
  • Follow-up on commitments, respecting the viewpoints of others and accepting and supporting change.
  • Prioritize and expedite patients to appropriate areas for treatment.
  • Greet each patient/customer as they present, determining the reason for visit, and anticipating and responding to customer needs, while presenting a positive image of the hospital, and treating all customers with care, courtesy, respect and concern.
  • Exhibit positive interpersonal skills, i.e. professionalism, integrity.
  • Demonstrate teamwork by interacting with others to achieve goals while respecting individuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
  • Apply technical skills and knowledge in a focused, in depth specialty area.
  • Demonstrate the ability to solve problems through process analysis, communication and innovative thinking to obtain optimum results.
  • Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.


High School graduate or equivalent experience required. Computer knowledge to access patient information. Prior experience in a customer service hospital or medical environment preferred.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct