COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire and is required after employment begins. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Location Supervisor

  • Job ID: 586230031
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Shifts 10:00 p.m. - 6:00 a.m.
  • Shift: Night Job
  • Facility: University of Pittsburgh Physicians
  • Department: 64022 POP00 OPR Administrative
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $24.05 to $41.60 / hour

Description

Purpose:
The Office of Referring Physician Relations is UPMC’s patient transfer and communication center, a fast-paced and ever-changing environment. OPR consists of several departments including MedCall, PARC, and Telephone Operators:

  • MedCall works with physicians, nursing, and hospital leaders in the referral and transfer of patients into UPMC.
  • PARC focuses on coordinating transportation for patients needing to move from a facility.
  • The Telephone Operators are responsible for processing any incoming calls and emergency codes for Presbyterian, Shadyside, Magee, and Children’s hospitals.

OPR is hiring a full-time Location Supervisor working night shifts at our Oakland call center. This role is responsible for overseeing all facets of OPR overnight. The supervisor is responsible for helping to guide staff in each department of OPR with their operations, as well as HR and department functions. You will work various night shifts including weekends and holidays.


Responsibilities:

  • Engage in department growth activities including onboard, orientation, recruitment, and retention.
  • Work with Physician Liaison and Leadership team in outreach.
  • Act as a bridge between staff and leadership team.
  • Assist management in the development and guidance to staff in their daily activities.
  • Perform random audits of staff work to monitor performance and quality. Provide timely performance evaluations for staff.
  • Establish performance measurements for all processes including internal communication workflows, and timely staff performance evaluations.
  • Investigate and resolve all issues presented by staff and escalate as necessary.
  • Monitor and adhere to data quality standards of information obtained and entered into the system for claims processing.
  • Assist data analyst in relevant aggregation.

 

Qualifications

  • Bachelor's Degree in business, healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and 4 years of healthcare billing, registration, or patient business services
  • Supervisory experience preferred. Knowledgeable of ICD-9-CM and CPT-4/HCPCS coding, medical terminology, third party payer billing requirements and reimbursement practices and OIG regulations. Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions
  • Prior working experience on personal computers and various office equipment


Licensure, Certifications, and Clearances:

  • Act 34

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct