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Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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Office Coordinator

  • Job ID: 649791968
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Community Medicine Incorporated
  • Department: 56396 ZCMS1 Munhall Fam Med UPMC
  • Location: 6301 Forbes Avenue, Pittsburgh PA 15217
  • Union Position: No
  • Salary Range: $17.92 to $28.44 / hour

Description

UPMC Community Medicine is seeking a full-time Office Coordinator to support the office of Knupp & Recalde, located in Squirrel Hill!

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.
 
Responsibilities also include, but are not limited to, oversight of the Patient Services and Administrative staff, ordering office and medical supplies, as well as billing, patient scheduling, staff scheduling and more!
 
The ideal candidate for this position will have a working knowledge of EPIC, while exceptional communication, organization, and multitasking skills are vital to this role.

Responsibilities:

  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
  • Collaborate with manager in selecting, monitoring and evaluating front office staff.

 

Qualifications

  • Bachelor's Degree + 6 months of experience OR
  • Associate's Degree in Health Care or Business + 2 years of experience OR
  • High School Diploma + 4 years of experience


Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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