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Billing / Collections Specialist (FT, Daylight)


Our UPMC team at Forbes Tower is looking for a Full-time Billing / Collections Specialist!!

In this role, the Billing/Collections Specialist is responsible for providing billing and collections support to skilled nursing facilities.

Location: 3600 Forbes Ave, Pittsburgh, PA 15213

Hours: 8am-4:30 OR 7am-3:30pm 


  • Perform collections work on assigned patient accounts to increase cash flow and minimize patient accounts receivable.
  • Meet the month-end closing deadlines by ensuring that all data entry is correctly inputted into the system.
  • Work with the Director, Patient Accounts Receivable to develop, implement, and maintain a standard accounts receivable month-end close schedule.
  • Assist in development, revision, and implementation of policies and procedures for accounts receivable (including the admissions process) in the skilled nursing facilities, with the goal of promoting consistency in operations.
  • Provide billing support to the business office as necessary.
  • Prepare and distribute regular reports which measure performance in relation to the goals established for third party collections.
  • Participate in regular accounts receivable meetings with skilled nursing facilities to assist in defining collection strategies as they relate to particular accounts.
  • Work with appropriate third-party agencies, including collection agencies, legal counsel, etc., to resolve difficult collections matters.
  • Assist with the Medical Assistance process.
  • Responsible for all Third-Party Billing monthly including but not limited to Medicare, Medicaid, Blue Cross and UPMC.
  • Adhere to the UPMC Health System and Patient Business Services Standards of Conduct. Adhere to Fair Debt Collection Practices Act guidelines. Maintain both yourself and your work in a manner consistent with a professional environment. Other duties as assigned by supervisor
  • Maintain Resident Trust Fund to ensure timely payment of resident's AR accounts and payment of bills.
  • Help to facilitate strong two-way communications between facility staff and the business office to promote efficient workflow
  • Make recommendations regarding bad debt write-offs, ensuring bad debts are supported with appropriate documentation



  • High school graduate or equivalent.
  • One year prior experience in medical billing and collections.
  • Previous experience in a skilled nursing facility (SNF) with knowledge of SNF Medicare.
  • Third-Party and Medicaid billing regulations are strongly preferred.
  • Must have strong organizational and computer skills.
  • Previous Long Term Care preferred
  • Skilled Nursing Facility billing or other relevant billing experience preferred

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct