COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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Director, Payor Contract Services

  • Job ID: 628054044
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Payor Contract Srvs
  • Department: Payor Contract Services
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $0 / hour


Our UPMC Corporate Payor Contracts team is searching for a Director, Payor Contract Services to join the department!

As the Director, Payor Contract Services, you will be an integral member of the UPMC Payor Contract Services Team under the direct guidance of Vice President of Payor Contract Services, the Director is primarily responsible for the direct oversight of the day-to-day operations of the Payor Contract Services Department, supporting the contracting needs for UPMC Hospitals, Physicians and Ancillary services. Assumes a high impact role within UPMC and is a key contributor to the successful development and execution of contracts for all UPMC hospitals, physicians and ancillary providers. Optimizes interactions with providers and internal business partners to establish productive, professional relationships. The Director, Payor Contract Services will assist with achieving appropriate reimbursement for new emerging clinical protocols, framing new business opportunities and optimizing revenue through strategic negotiations. The Director will interact with UPMC executives and management, payor executives, associated legal representatives and payor contract services team to foster successful outcomes.

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, that support the implementation of our diversity strategy. 



  • Develop staff ability to create associated spreadsheets and determine alternative approaches and methods to achieve contractual agreement to insure staff is well versed in all provider types and reimbursement methods to research and determine issues in the claim processing system.
  • Work in conjunction with legal department on contractual agreements, language revisions, and red-line document review. Work with additional internal departments including credentialing, medical management, revenue cycle and financial executives to proactively insure that potential contractual exceptions are functional and disseminated to the appropriate internal departments effected upon implementation.
  • Ensure that all policies, procedures, job descriptions, reports and other documentation are properly followed.
  • Ensure staff capabilities of verifying changes to contractual fee schedules, and enhancing their knowledge and use of ICD-10 diagnosis codes, CPT and HCPCS codes, MS-DRGs, AP-DRG, RUGs, APCs, CMGs, and all other reimbursement methodologies and provider types including hospitals, physicians, anesthesiology, skilled nursing facilities, acute rehabilitative facilities, home health agencies, hospice services, renal dialysis facilities, ambulatory surgery centers, behavioral health, transplant and their unique reimbursement calculations.
  • Manage day-to-day routine and non-routine departmental contracting and reimbursement activities, including project assignment and review. Develop project and summary prototypes that are consistently used and followed.
  • Collaborates cross-functionally to ensure resolution of escalated issues or projects.
  • Seeks new opportunities for enhancing UPMC Market Share or reimbursement through payor agreements or relationships. Develop policies and procedures, job descriptions, reports and other documentation related to departmental processes as appropriate.
  • Primary source of contractual negotiations and training of staff related to summarization of proposals and feasibility of reimbursement methodologies associated with new agreements. Achieve knowledge of geographic market variances and associated reimbursement methods and contracting to insure expansion efforts are completed timely and in accordance with expansion goals.
  • Implement, perform and manage financial analysis of new services, new programs and special projects as they arise.
  • Maintains and improves operations by monitoring systems and staffing performance. Identifies and resolves problems in collaborations with various departments across the UPMC enterprise.
  • Ensure staff capability of the review and red-line to contract proposals.
  • Research, evaluate, and summarize impact of regulatory changes or implementation of new rates or methodology as directed by Senior Management. Interpret and communicate results to all professional levels and departments within UPMC.
  • Ensures that staff delivers timely and accurate assignments. Completes administrative sign-off of all necessary human resources documentation, adhering to all human resources expectations for staff, with escalation to Vice President as needed.
  • Evaluate and develop action plan to address and resolve payment eroding patterns and findings.



  • Bachelor's degree in Business Administration, Accounting, Health Care Management, Information Systems, or a quantitative field of study (i.e. mathematics, economics, sciences, finance, etc.) with a minimum of 15 years relevant experience.
  • Master Degree in Business Administration, Health Care Management, Information Systems or a quantitative field of study (i.e. mathematics, economics, sciences, finance, etc.) with 10 years relevant experience will be considered.
  • Ability to prioritize and manage multiple simultaneous projects of varying size and complexity.

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UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

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