Description
Children’s Hospital’s Same Day Surgery department is hiring a Surgical Liaison to support our patients, families and staff. The Liaison supports the department by putting patients' needs first and providing excellent customer service. The Liaison will be working in the surgical waiting room and at the front registration desk. The Liaison will act as a greeter & help walk families to the PACU to visit their loved ones that are recovering from surgery.
Purpose:
Assists patients, families, visitors, and the staff of Surgical Services to provide the following services: provide information, triage calls, check in families, address, and dispatch patient complaints, offer services and improve patient satisfaction.
Responsibilities:
Assists patients, families, visitors, and the staff of Surgical Services to provide the following services: provide information, triage calls, check in families, address, and dispatch patient complaints, offer services and improve patient satisfaction.
Responsibilities:
- Establish and maintain effective working relationships with patients, family members, physicians, and staff.
- Alert Nurse Liaison and/or Manager to potential problems.
- Provide support and communication for patients’ families/visitors, surgeons and staff throughout the peri-operative process.
- Attend all required hospital training.
- Serve as a liaison between patients, families, and the staff.
- Follow recommended department guidelines for informing families/visitors of surgery process.
- Provide families with information as the patient proceeds through the operating room, PACU, and other areas.
- Ensure families are in the correct area during patients' surgery and are checked into the surgical family waiting room.
- Ensure positive customer service atmosphere and interactions in waiting room.
Qualifications
- High School diploma required.
- 1 years of experience in customer service is required.
- Previous experience in healthcare or as a greeter preferred.
Licensure, Certifications, and Clearances:
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
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