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UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

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   Current UPMC employees must apply in HR Direct

Quality Management Specialist (Somerset, PA)

  • Job ID: 566388161
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Community Care Behavioral Health
  • Department: Quality-SB
  • Location: 225 South Center Avenue, Somerset PA 15501
  • Union Position: No
  • Salary Range: $20 to $33.22 / hour


At UPMC, we’re all here for the same reason – to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

UPMC has an exciting opportunity for a full-time Quality Management Specialist to support the Quality department within the Community Care Behavioral Health business unit. This is a Monday – Friday daylight position (8:30 a.m. – 5:00 p.m.). This is currently a hybrid position near Somerset, PA, with some remote/work-from-home privileges, as well as some travel to the office for meetings, trainings, department needs, etc.

The Quality Management Specialist is responsible for performing functions related to quality management and improvement, in compliance with NCQA, HEDIS, URAC the Commonwealth of Pennsylvania Department of Health quality assurance regulations, and all other regulatory and oversight agencies.

The Quality Management Specialist will also handle various tasks typically associated with an Office Manager role.

Experience compiling meeting minutes, ordering office supplies and/or creating Powerpoint presentations is preferred.


  • Prepares formal reports and tracks timing of various levels of report completion.
  • Responsible for specified data collection related to all functional departments of Community Care.
  • Responsible for tracking committee actions and outcomes for feedback to the appropriate individual/committee.
  • Responsible for preparing reports to be sent to cross contract oversight agencies.
  • Responsible for performing targeted audits.
  • Responsible for assisting with preparation for NCQA, URAC and other site visits.
  • Responsible for appropriate correspondence related to managing quality data.
  • Responsible for logging, tracking, monitoring, and reporting individual and aggregate reports to the Management staff of the Quality Management department, and other leadership staff as appropriate.
  • Responsible for written quality newsletters, and assisting with the provider and member newsletters as indicated.
  • Responsible for monitoring quality tracking reports and providing individual feedback to appropriate staff, and aggregating the data on a monthly basis. Prepares weekly, monthly, quarterly, and annual reports and tracks timeliness of investigation and follow-up of identified significant member events.
  • Responsible to assist with tasks related to the Outcomes Department and other departments as assigned by quality management staff.
  • Responsible for participating in updating the QM Plan.
  • Responsible for identifying trends related to product and participating providers.
  • Responsible for minute taking at the Board Quality Improvement Committee and other quality committees as assigned.
  • Responsible for preparing monthly and quarterly quality improvement reports to the Board.


  • Bachelor's Degree preferred.
  • Experience in managed care preferred
  • Excellent organizational skills.
  • Experience in report writing, Microsoft software, collection and organization of large quantities of data preferred.
  • Ability to maintain effective professional liaison with all levels of staff, including professional and institutional providers of care.
  • Independent problem solving related to job responsibilities based on knowledge of quality standards, pertinent issues related to product and population served, and the operating practices of this organization.
  • Ability to identify trends or problem areas.
  • Ability to propose and, with supervision, implement solutions to identified trends or problem areas with recommendations for improvement.
  • Excellent clinical, written and oral communication skills.
  • Responsiveness to deadlines and has work completed on or before deadline 95% of the time.

Licensure, Certifications, and Clearances:

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct