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Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Relations Representative - UPMC East

  • Job ID: 669960343
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC East
  • Department: Quality-PtSafetyRegulaty
  • Location: 2775 Mosside Blvd, Monroeville PA 15146
  • Union Position: No
  • Salary Range: $17.48 to $28.54 / hour

Description

Whether you're looking for a collaborative team setting, excellent work life balance, or experience with an industry leader, our Patient Relations Representative opportunity offers many ways for you to get involved! 

UPMC East is currently hiring a fulltime Patient Relations Representative to join our team.  This role will work a daylight shift (flexible start time), Monday thru Friday.

Candidates will be placed in the correct job title/salary grade based on education and experience.

Apply today to see where your career can go!

Purpose:
Provide a resource to patients and families for reporting and solving problems encountered with any aspect of the health care system.

Responsibilities:

  • Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
  • Assist volunteer activities associated with Patient Representative Function.
  • Participate on committees related to family-centered care or service excellence.
  • Accurately document and report accounts of problems and activities on behalf of patients/families
  • Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
  • Carry out requirements of complaint management policy and procedure.

 

Qualifications

  • Bachelor's degree in a Service or Healthcare related field required
  • 3 years of patient advocacy or customer service experience required.
  • Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required.
  • Excellent oral and written communication skills.
  • Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.
  • Excellent customer service skills.

Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct