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Print & Fulfillment Strategist

  • Job ID: 573386722
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Print and Fulfillment
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $24.78 to $42.84 / hour

Description

UPMC Health Plan is hiring a full-time Print & Fulfillment Strategist to support the Print & Fulfilment Department for its downtown Pittsburgh location at the US Steel Tower. This is a Monday through Friday daylight position.  This role has the potential to work fully remote or a hybrid of remote and in-office work.

The Print and Fulfillment Strategist is responsible for the planning and execution of print and fulfillment strategies which may include budget planning and maintenance, reporting, print production, warehousing, AdHOC, fulfillment, technology management, vendor management, and document management. Reporting to the Print and Fulfillment, Manager, this position is responsible for planning, implementing, and collaborating on operational activities that support the business needs and/or deliverables. The Print and Fulfillment Strategist must be able to multi-task, work well with internal clients and departments, be able to interpret current and future business unit needs, and improve and innovate processes and cost-efficiency. The Print and Fulfillment Strategist should be able to work well as both an individual contributor and team member.

The ideal candidate will have strong analytics and reporting experience with proficiency in Microsoft Excel and SQL.

Responsibilities:

  • Collaborate with Operations and Marketing to ensure that print and fulfillment programs and initiatives are a key part of UPMC business operations and supported with appropriate tools, resources, and technology.
  • Analyze and provide information concerning factors such as operational spend, business situations, production capabilities, vendor performance targets, service level agreements, design standards, and design and development of system processes to department leadership while developing recommendations concerning a course of action when appropriate for leadership review.
  • Consults with leadership regarding updating procedures, new programs, determining appropriate standards, and training opportunities to the Department Leadership. Identify, test, implement, benchmark issue resolution/process improvement. Performs cost/benefit analysis.
  • Generates accurate and thorough basic to intermediate reports for effective trending and analysis determining best practices and areas of opportunity. Ensures coordination and clear communication across multiple vendors and work across multiple department disciplines.
  • Build and manage initiative calendars and deliverables along the print and fulfillment operations process.
  • Keeps abreast of pertinent fulfillment or other job-related technology and related updates or advancements to effectively perform job. Examples of technology include: SharePoint Designer, USPS Gateway, EPS, Formworks, Centra, Maestro, Commerce, Inspire. Communicates effectively and regularly with coworkers, managers, Department Leadership, fulfillment stakeholders, and vendors.

Qualifications

  • Bachelor's Degree in related field or equivalent work experience required.
  • 3 - 5 years' operations experience in financial cost analysis, quality trending, standardization of processes and procedures, or any combination.
  • SQL query experience preferred.
  • PowerBI experience preferred.
  • Knowledge in health care insurance, health care, print production, fulfillment, business or marketing preferred.
  • Proficient using Microsoft Excel, Visio, PowerPoint, Word, Access.
  • Excellent organizational, interpersonal, and written communication skills.
  • Meet deadlines and manage multiple priorities in an ambiguous work environment.
  • Will need to manage multiple tasks and projects and forge key relationships with internal departments, external vendors, and management.
  • Demonstrate ability to prepare reports and/or business reviews.
  • Execute creative approaches, create new or adapt existing methods and tools to solve problems, and navigate complex problem solving, broader scope of responsibility.
  • Self-starter; able to work independently with minimal direction.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct