COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Supervisor, IT

  • Job ID: 673450265
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: VoiceCommunications IT
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $40.06 to $65.02 / hour



UPMC is looking for an IT Supervisor to oversee the Voice and Data Operations teams over 4 different UPMC Locations. This position will be a hybrid role meaning you will be working at times On-Site out of the UPMC Iroquois Building in Oakland for half the week and will be permitted to work from home or Remote for the remainder of the week.

Under the general direction of the manager, supervises the day to day operations of a functional team of individual contributors within the Information Services Division. Provides support for development, installation, and delivery of technology products and services within specific departmental teams.



  • Responsible for ensuring that service is provided to the ISD client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
  • Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions.
  • Assures quality of information through business case and solution testing; validate results to initial business needs.
  • Creates and applies process improvement to increase product and service quality to achieve business objectives.
  • Completes performance evaluations and coaches/mentors staff. .
  • Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
  • Responds to unfamiliar, undefined, unexpected or unstable situations with the professionally prescribed standard response.
  • Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviors.
  • Shows the ability to adjust and be flexible to change by adapting approach when necessary.
  • Designs and documents system level, IS operations level, and/or end-user level procedures to support business applications.
  • Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
  • Provides input on budget planning.
  • Supervises a team as part of a technology operations program.
  • Acts as primary point of contact for team's Disaster Recovery Plan.




  • Seven years of total related experience, including one year experience as a senior or lead
  • OR equivalent combination of education/experience.
  • Experience with Avaya or Cisco Business Phone Systems preferred.
  • Professional knowledge of IT methods.
  • Proficient understanding of IT strategy and how it relates to business objectives.
  • Ability to successfully supervise projects to completion on time and within budget.
  • Ability to make decisions or recommendations based on various types and amounts of information.
  • Additionally, this position may be required to maintain a stand-by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand-by period. The frequency varies based upon the number of colleagues in the rotation.

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct