COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Physician Services Support Specialist, Lead

  • Job ID: 674468791
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday - Friday, daylight
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 64001 POP00 Corporate Administration
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $21.60 to $36.02 / hour


Functions as the expert user for the department's contract software application. Assists with database integrity and maintenance. Supervises support staff. Performs processing, data entry and verification functions according to established policies, procedures, and guidelines. Processes requests for contracts and maintains current and accurate information in the database.


  • Administer, configure, test, audit and implement new processes on contract software systems.
  • Allocates other Support Specialists time appropriately to meet production and quality standards.
  • Assists with other departments during periods of backlogs.
  • Assists with the development, implementation and revision of processes, policies, and procedures to assure the effective and efficient operation of the department.
  • Assumes responsibility for the shared services e-mail and inquiries when requested.
  • Attends meetings on behalf of Management team and completes Executive Summary management documentation as required.
  • Completes adjustments or other inquiries generated from the data reporting and analysis area, including data migration and data captures.
  • Identify appropriate resources and support needed to facilitate decisions to achieve optimal outcomes and improve turnaround times.
  • Identify areas of concern that may compromise client satisfaction through data analysis, and propose solutions based on findings, expertise, and research.
  • Interface with customers by telephone, correspondence, and or in person to answer inquiries and resolve concerns/issues.
  • Maintain employee/contract confidentiality.
  • Maintains and updates contract software documentation and training materials; documents specifications for system enhancements on appropriate forms or templates retaining data on department share drive; ensures all activities are appropriately monitored and resolved timely.
  • Manages special projects as assigned by Management team; develops/maintains project plans, as needed.
  • Manages, updates, and maintains source data dictionaries as they relate to contract software processes.
  • Meets deadlines and turnaround times set by Management staff which may, at times, require an employee to work extended hours until completion of project.
  • Model business requirements for new contract types for the system and enhancements to existing system configuration; validate and test, fixes/enhancements to new and existing system configurations.
  • Openly participate in team meetings, provide ideas and suggestions to ensure client satisfaction, and promote teamwork.
  • Participates in training programs when available/as requested.
  • Serve as a role model by providing quality services that are responsive to client needs and proactive in scope. Respond to the needs of individual employees, departments, or other organizations with courtesy, respect, and a positive outlook that reflects the team effort of the department.
  • Develops data entry standards to maintain the integrity of the database and completes projects to assure the completeness and accuracy of the data.
  • Functions as the expert user for the software applications and works to resolve software related issues and to maximize the use of the technology and functionality.
  • Maintains excellent communication (verbal, written and electronic) with all customers including, but not limited to, the Executive Administrators, Directors, Sr. Legal Counsel and other members of administration.
  • Performs all aspects of the contract request operations for the department and functions as a primary resource to the departments, Corporate HRIS, Corporate Payroll, Finance, etc.
  • Supervise support staff. Assists with competency assessment of the staff annually and as necessary. Prepares employee performance reviews and conducts employee action plans. Actively identifies and implements work process improvements to enhance team performance.Provides support and supervision to other Support Specialists. Mentors and motivates staff building a strong cohesive team.
  • Reviews and ensures contract requests comply with guidelines (UPP, CMI or University of Pittsburgh Guidelines), compensation models, and/or payroll requirements/limitations. Identifies possible areas of risk or inaccuracies in the request submitted by department. Reviews current agreement to request to identify and ensure on-going obligations which need managed proactively by the system are reflected accurately.
  • Performs all the duties of the Physician Services Support Specialist including preparation of forms for payroll and the University of Pittsburgh, initial drafting and reviewing offer letters, initial drafting the employment agreement and/or Exhibits A, processing and completing all document edits, changes, etc., assist with completing other employment functions according to established policies, procedures and guidelines and serves as a role model for the Support Specialists.
  • Reviews agreements and facilitates the setup of guaranteed compensation components via the contract software.
  • Processes requests expeditiously, accurately and efficiently according to the established priorities and time frames.
  • Conducts all initial orientation and ongoing training in the use of the software and for application processing and verification for both end users and other support staff.
  • Resolves day-to-day staff issues and interoffice conflicts as necessary and assures that productivity is not negatively impacted.



  • Bachelor's Degree and 5 years of general business experience required.
  • Bachelor's degree in Human Resources, Business, computer Science or related field preferred.
  • Knowledgeable and competent in the use of Microsoft Office products, including MS Excel, MSWord, MS PowerPoint, and MS Teams.
  • Excellent planning, communication, documentation, analytical and problem-solving abilities.
  • Ability to work in a fast-paced environment. Must possess strong interpersonal, organizational, and project management skills, with the ability to work on multiple tasks simultaneously. Strong communication skills, ability to manage and prioritize large projects and meet scheduled timelines and deadlines.

UPMC is an Equal Opportunity Employer/Disability/Veteran

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.  

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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