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Clinical Support Spec III

Description

UPMC Magee-Womens Hospital is seeking a Full-time Clinical Support Specialist III to support the Womens Imaging Monroeville department!

This position will work daylight and evening between the hours of 7:00 a.m. and 7:30 p.m. Travel will be required to support other centers as needed. Hours and travel requirements are subject to change based on business needs.

Under the general direction of the Manager/Coordinator, this individual is responsible for maintaining operations to include specific support functions or satellite areas. Performs a broad range of clinical support services with active customer interface. Serves as a team leader and resource individual to ensure efficient provision of services.

Responsibilities:

  • Maintain office equipment and inform appropriate personnel of service needs.
  • Interact directly with patients, family members, staff members and healthcare professionals.
  • Problem solve utilizing independent judgment.
  • Utilize computer system to enter, retrieve, edit and print data as required.
  • Answer work area telephones and triage calls as appropriate.
  • Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing.
  • Possess knowledge of pre-authorization requirements for imaging procedures.
  • Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
  • Provide general clerical support and serves as a resource individual for imaging support personnel.
  • Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)
  • Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
  • Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
  • Expeditiously compile documentation needed to process patient upon arrival.
  • Prepare departmental reports, forms, and miscellaneous forms as required.
  • Obtain information and schedules examination appointments. Utilize judgment in determining appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
  • Maintain inventory and orders supplies as required.

 

Qualifications

  • High school graduate or GED equivalent.
  • 12 months previous experience in the use of computers, patient record maintenance and/or reception is required.
  • Ability to assume a leadership role in the absence of immediate supervision. In-depth working knowledge of Hospital and Radiology Information Systems.
  • Knowledge of third party healthcare coverage and billing requirements.Interpersonal and communication skills necessary to effectively interact with patients, physicians, consumers and other healthcare professionals.


Licensure, Certifications, and Clearances:

  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct