Description

Purpose:
Principal trainers work with the training manager and application coordinators to develop and maintain the training program for their application.

Responsibilities:

• Assumes primary responsibility for managing credentialed trainers as assigned.
• Assumes responsibility for managing the training team tasks outlined in the training project plan.
• Attends the outlined Epic education courses and pass certification as required.
• Works with project leadership to determine training policies and requirements.
• Appropriately escalates training issues to project leadership.
• Develops, monitors, and updates a comprehensive training project plan.
• Coordinates and supports all training team tasks.
• Develops comprehensive training and curriculum strategy (time, method of delivery) for all end-user audiences alongside their team of instructional designers for their respective applications.
• Determines training resource requirements (space, trainers).
• Identifies and hires a team of supplemental (credentialed) trainers to assist their instructional designers.
• Builds, tests and maintains the training environment.
• Creates and maintains all training materials.
• Manages training program scheduling, space and technical set-up needs. This includes the development of a comprehensive course catalog for scope of responsibility assigned.
• Monitors and reviews the progress of end-user training within assigned scope of responsibility.
• Ensures all users are trained at an appropriate level and are able to demonstrate proficiency in the new Epic system.
• Administers competency assessments and addresses deficiencies in scores.
• Maintains appropriate records.
• Conducts post-live training tasks and activities.
• Development of video learning as assigned.
• Management of online class enrollment for assigned scope of responsibility.
• Masters both an Epic application and organization?s specific workflows.
• Maintains policy and procedure documentation.
• Maintains the training curriculum and training environment. Delivers ongoing training post-live.
• Performs other duties as assigned.
• Maintains open, productive communication with management and staff of both internal and external customers.
• Identifies and escalates concerns of pertinent issues to Director or Vice President directly responsible for the specific project or initiative as appropriate.
• Maintains and promotes positive, productive and proactive inter- and intradepartmental relationships to facilitate effective collaboration.
• Provides consultation related to information systems.
• Updates and manages project/activity list.
• Adheres to PinnacleHealth Standards of Behavior.
• Serves as a positive role model for individuals in the department and throughout the organization.
• Sets annual goals for personal and professional growth.

Qualifications

• Capacity to manage multiple competing objectives and to communicate results in clear and unambiguous terms.
• Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
• Experience with adult education, instructional design and curriculum delivery.
• Strong organizational and coordination skills.
• Ability to develop and adhere to time schedules in order to meet project deadlines and to sequence activities logically.
• Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments.
• Regular need to work effectively with wide range of very senior to very junior individuals under training project and ad hoc conditions.
• Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
• Knowledge of and the ability to use PC-based word processing, spreadsheet and presentation software to create teaching/learning materials and documentation.
• Excellent knowledge of the English grammar and spelling for use in both verbal and written communication.
• Bachelor's degree in specialty or Education preferred.
• Experience with technology and/or healthcare is strongly desired.
• A proficiency in Microsoft Word and Excel preferred
• Skill and experience in adult education preferred
• A detailed understanding of workflows and system configuration preferred
• Strong interpersonal skills and effective communication skills preferred
• Strong organizational skills preferred
• A strong belief in the value of the Epic install preferred
• The ability to write well preferred.
• Clinical or operational experience preferred

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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