Description
The Crisis Clinician I is responsible for assisting in the consumer service and clinical services. Their primary responsibility is responding to mobile crisis calls from community professionals and persons. This includes, but is not limited to, answering questions, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned. This position reports to the Program Director of Crisis Services through Safe Harbor but is stationed within the ED at UPMC Hamot. The candidate will work closely with the psychiatric team at UPMC Hamot, assisting with telehealth psychiatric consults for individuals who are inpatient.
Responsibilities:
Responsibilities:
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Provide crisis services in a community and/or office setting.
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Provide insight & knowledge of insurance programs, processes and able to obtain authorizations as needed.
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Work efficiently and independently in crisis setting.
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Provide follow-up services to consumers by phone and/or mobile visits.
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Meet standards for documentation and completes all required paperwork.
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Manage crisis situations effectively using positive approaches.
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Assist consumer in developing a crisis plan.
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Support consumer and negotiates appropriate referral services.
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Provide supportive counseling to consumers to promote stability.
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Utilize specific techniques of motivational interviewing.
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Complete consumer/family crisis assessments (face to face and telephone).
Qualifications
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Bachelors Degree in Psychology, Counseling or Social Work WITH two years clinical experience required
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OR Masters Degree in Psychology, Counseling or Social Work required.
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Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
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Work history that includes phone triage, as well as an in depth knowledge and proven skill at doing psychiatric assessments.
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Experience in mental health crisis intervention, case management, or in home therapy preferred.
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Experience in crisis work/behavioral health assessments preferred.
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Excellent, recovery-oriented interpersonal relations.
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Ability to work shifts, weekends, holidays, and to assume on call responsibilities.
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May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.
Licensure, Certifications, and Clearances:
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Applied Suicide Intervention Skills Training. ASIST within 1 year of hire or transfer, Comprehensive Crisis Management (CCMC) within 60 days of hire or transfer.
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Comprehensive Crisis Management (CCMC)
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Driver's License
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Act 31 Child Abuse Reporting with renewal. Act 31 or Act 126 must be obtained within 90 days of hire or transfer.
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Act 33 with renewal
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Act 34 with renewal
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Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
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