Description

UPMC Northwest is currently hiring multiple temporary Part Time Concierge to join their team!  This position will work varied shifts Monday through Friday from 4pm-8pm as well as a Saturday shift of 7am to 12 pm.

Purpose:
Patients, visitors, guests and vendors are welcomed, assisted and directed to appropriate areas of the hospital.

Responsibilities:

• Checks on details to create pleasant environment for visitors and patients such as:piano playing.
• Direct volunteers to meet needs of customers.
• Apply technical skills and knowledge in a focused, in depth specialty area.
• Actively cares for presentation of lobby areas. Keeps areas neat and tidy. Initiates response from support departments to keep areas clean.
• Exhibit positive interpersonal skills, i.e. professionalism, integrity, follow-up oncommitments, respecting the viewpoints of others and accepting and supporting change.
• Performs duties of concierge desk to meet needs of patients, family members, visitors and employees.
• Proactively greet each patient/customer as they enter the entrance, determining thereason for visit, and anticipating and responding to customer needs, while presenting apositive image of the hospital, and treating all customers with care, courtesy, respect andconcern.
• Prioritize and expedites patients to appropriate areas for treatment.
• Communicate by using active listening skills, appropriate nonverbal communication,oral and written communication.
• Demonstrate the ability to solve problems through process analysis, communicationand innovative thinking to obtain optimum results.
• Demonstrate teamwork by interacting with others to achieve goals while respectingindividuals differences, sharing credit and accountability for outcomes, and encouraging, supporting, and actively participating in work activities.
• Promotes patient safety.
• Demonstrates and maintains the knowledge and skills necessary to provide appropriatelevel of care to the ages of customers serviced including principles of growth anddevelopment. Assess and interpret data and information relative to the customer's age-specific needs as related to all ages of customers that present for treatment.

Qualifications

High School graduate or equivalent experience.Computer knowledge to access patient information.Customer service oriented behavior.Preferred: Prior experience in a customer service hospital or medical environment.Preferred: Medical terminology.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure individuals either get vaccinated or receive a requested medical or religious exemption by Jan. 27. For individuals who choose an mRNA vaccine, a second dose of Pfizer or Moderna must be received by Monday, Feb. 28, or within the designated timeframe after your first dose is received.

While the deadlines have passed, it’s not too late to get your first shot or request a medical or religious exemption. We each play a part in reaching 100% in our COVID-19 vaccination efforts.

If you previously chose not to be vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC, or visit a non-UPMC provider or UPMC Urgent Care location.

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.