COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC complies with all governmental requirements related to local, state, and federal COVID-19 vaccination for employment. The Jan. 13 Supreme Court of the United States decision that the Centers for Medicare & Medicaid Services federal COVID-19 vaccine mandate will move forward requires UPMC to ensure employees either get vaccinated or receive a requested medical or religious exemption.

If you are not yet vaccinated, we urge you to get a vaccine now. You can schedule your COVID-19 vaccination through UPMC or visit a non-UPMC provider or UPMC Urgent Care location.

Proof of vaccination is not required upon hire; however, employees will be responsible for ensuring post-hire compliance by getting vaccinated or requesting a medical or religious exemption.

For more information about UPMC’s response to COVID-19, please visit

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   Current UPMC employees must apply in HR Direct

Program Director, UPMC Travel Staffing Business Operations

  • Job ID: 210004P2
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Travel Staffing
  • Department: UPMC Travel Staffing
  • Location: 3708 Fifth Avenue, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $0 / hour


UPMC Travel Staffing is seeking a Program Director, Travel Staffing Business Operations, to support the Director, Travel Staffing Operations and Analytics as a senior leader in all business aspects of UPMC Travel Staffing across the system. Use expertise in business process, logic and outstanding interpersonal skills to achieve division goals. Collect, investigate research, analyze and/or study clinical activities impacting departmental, organizational and system operations to assist in improving functions. Oversee the analysis, design, implementation and evaluation of the information handling technologies Information Management Systems within UPMC Travel Staffing. Identify and implement productivity enhancements, operational changes and actively participates in strategic planning. Lead specific efforts aimed at improving patient care processes within the organization following a designed quality improvement approach. These efforts also include engendering commitment, fostering cultural change, dissemination of skills and providing support for behavioral and process change.

UPMC’s Center for Engagement and Inclusion executes leading-edge and next-generation strategies to advance its diversity management capabilities and national presence as a diversity leader. These strategies include Employee Resource Groups (ERGs), including the Diversity Leadership Network and PRIDE Health, which offer networking and development opportunities and promote volunteerism in diverse communities. 

Why Join UPMC?

We don’t just take care of patients — we take care of our team, too. And we have the data to prove it.

 In addition to the benefits you’d expect from an industry leader, you’ll have access to:

  • AN AWARD-WINNING WORKPLACE: UPMC is ranked #1 for Best Places to Work for Women & Diverse Managers and scored 100 on the 2020 Corporate Equality Index

  • A premier benefits package designed to support your total well-being — physically, financially, and emotionally.

  • Tuition reimbursement and student loan assistance


  • Work closely with department leadership team to resolve operational issues, which allows Director, Travel Staffing Operations and Analytics to focus on strategy.

  • Manage all relationships with external agency vendors and vendor management system including responsibility for the overall results from the development and execution of strategies that support, strengthen and grow external relationships.

  • Oversight of full external agency recruitment cycle including but not limited to sourcing, interviewing, booking, invoicing, reporting.

  • Primary contact for external agency escalations and assists Director, Travel Staffing Operations and Analytics with communication across the system.

  • Build partnerships across organizational, geographical and system boundaries to leverage knowledge and refine best practices.

  • Analyze clinical statistics and information to formulate conclusions and recommendations related to organizational operations.

  • Provide detailed analysis of projects related to both internal and external environments.

  • Provide support, preparation design of all correspondence and related documents for external agency operations.

  • Outstanding interpersonal skills with hospital unit leadership in analyzing and solving patient care issues.

  • Collaborate with all levels within the organization on issues that directly and/or indirectly affect patient care.

  • Resolve personnel issues that may arise with any aspect of patient care.

  • Serve as an expert operations advisor to the entire UPMC Travel Staffing leadership team, especially in areas of increased throughput, care redesign and productivity challenges.

  • Lead committees related to divisional goals and/or areas of special projects.

  • Maintain accountability for ongoing self-development and enrichment activities.

  • Performs in accordance with system-wide competencies/behaviors.

  • Performs other duties as assigned.



  • B.S. degree in clinical field required.Master's degree preferred.
  • Working with clients in a staffing, program, account or project management environment required.
  • 3-5 years healthcare experience required.
  • 3-5 years of progressive administrative or executive experience.
  • Strong interpersonal skills and excellent oral and written communication skills.
  • Understanding of management skills and ability to exercise independent judgment, while interacting with staff and outside agencies. Exceptional personal computer skills and experience required.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

COVID-19 Vaccination Information

Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

Security Alert

We are aware of scams targeting UPMC and other large companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates' personal information. Please note that UPMC will not communicate with candidates through third-party email services like Gmail or Yahoo. While some interviews may take place via a video conferencing service, UPMC Talent Acquisition will not conduct interviews via Skype or Google Hangouts. UPMC will never ask for or disburse funds during the recruitment process. If you are hired into a role with a sign-on bonus or similar incentive, funds will be paid to you by UPMC after your start date.

If you suspect you have been a victim of a fraudulent UPMC job offer, please report the attempt using this form.