Description
Purpose:
Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations. This position will have various shift times, and could include late night shifts when needed.
Responsibilities:
- Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.
- Contribute to the relevant and timely performance feedback to associates through the performance review process.
- Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
- Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
- Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
- Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.
- Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
- Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.
- Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.
- Conduct and document service recovery on all customer complaints as per operational guidelines.
- Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
- Ensures all personnel are adequately trained by performing routine competency checks on employee performance. Appropriately coaches and disciplines employees in accordance with Human Resources policies. Actively participates in quality initiatives des
Qualifications
- HS Diploma/GED required
- 3 years relevant experience required
- 1 year relevant leadership experience required
Licensure, Certifications, and Clearances:
Servsafe certification required within 6 months of hire
- Act 34
- UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.