Description
Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a full time Crisis Services Coordinator to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.
For more information please visit: https://www.upmc.com/services/behavioral-health/resolve-crisis-services
Purpose:
The Crisis Services Coordinator will assist in the consumer service and clinical services and will coordinate walk-in and other community services. Answer questions, obtain clinical information, schedule outpatient evaluations, respond to telephone crisis, and documentation of all duties previously mentioned.
Responsibilities:
- Assist in transportation and attainment of outpatient and necessary appointments.
- Assess consumer needs and assist consumer in identifying resource needs.
- Manage crisis situations effectively using positive approaches.
- Identify appropriate resources base on needs assessment.
- Meet standards for documentation and completes all required paperwork.
- Use motivational interviewing with Consumers.
- Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
- Assist in maintaining an up-to-date resource manual for referral information.
- Negotiate services with consumer and make recommendations for appropriate level of care.
- Provide guidance and access to community referrals.
- Provide services in a community and/or office setting.
- Use person centered and strength-based philosophy while interacting with Consumers.
Qualifications
- Bachelors Degree in Social Work, Psychology or Counseling required.
Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
- 2 years mental health experience including 1 year of case management experience.
- Consistent ability to respond calmly and effectively, using good clinical judgment to both behavioral health and medical emergencies.
- Substance Abuse experience preferred.
- Ability to work efficiently and independently in crisis setting.
- Excellent interpersonal relations using a recovery approach.
- Knowledge of mental health laws.
- Knowledge of insurance programs, processes and able to obtain authorizations as needed.
- Ability to work collaboratively within a multidisciplinary team.
- Ability to work under stress, with an unpredictable consumer flow.
- Flexible schedule; rotating shifts.
- May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients.
- Transportation of medication is limited from one department to another.
Licensure, Certifications, and Clearances:
CCM training is required within 30 days of hire and annually thereafter
- Cardiopulmonary Resuscitation (CPR)
- Comprehensive Crisis Management (CCMC)
- Driver's License
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
- OAPSA
UPMC is an Equal Opportunity Employer/Disability/Veteran
Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.