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UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

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Health Coach

  • Job ID: 768257931
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Health Management
  • Location: Work From Home
  • Union Position: No
  • Salary Range: $24.78 to $42.84 / hour

Description

UPMC Health Plan is hiring a full-time Health Coach to help support the Health Management Department. This position will primarily work Monday through Friday standard daylight hours EST. The team is based out of downtown Pittsburgh's US Steel Tower, however, this position will work fully remote and can be located anywhere in the US. 

The successful candidate will provide telephonic behavior change coaching to members of the Health Plan. Coaches will deliver formal lifestyle programs in the following areas: weight management, tobacco cessation, stress management, physical activity and nutrition. They will also deliver targeted, one-time coaching sessions around a variety of health-related topics (e.g. recognizing depression, basic diabetes care, making changes to diet, shared decision making, finding a medical home, etc.). They will work with members of the Health Plan who are healthy and want to stay healthy, or members with multiple modifiable health risks. Service areas are predominately lifestyle, but may include behavioral or physical health needs. Using a variety of tools and resources Health Coaches will work in one or modalities including telephonic, digital, face to face or virtual. 

Responsibilities:

 

  • Develop and maintain awareness of and competence in the use of behavior modification and coaching skills.
  • Competently employ motivational interviewing strategies to encourage individuals to explore motivation, enhance readiness and move members through a behavior change plan.
  • Define health behaviors or concerns that would potentially improve health if targeted for change.
  • Develop and maintain general knowledge of interventions related to a variety of service areas that may include obesity, smoking, sedentary lifestyle, poor nutritional habits, behavioral and physical health needs as defined by management.
  • Assess members readiness to change by conducting thorough personal health reviews.
  • Engage members who have specified risk factors in the collaborative development of a personalized behavior change plan to address the risk factor(s) in conjunction with other health care teams and their providers when appropriate.
  • Merge health behavior change skills with technology when using digital modalities.
  • Use technology, social media, and digital communication tools to facilitate behavior change when using digital modalities.
  • Follow department guidelines when interacting with members or colleagues virtually, digitally, telephonically or face to face.
  • Quickly identify signs of risk and triage to crisis team or supervisor following standard protocol.
  • Accurately document member contacts in a timely fashion following workflows.
  • Track member progress toward defined goals.
  • Provide timely feedback to providers and other care teams about members? progress.
  • Work collaboratively with other members of the Health Management team and others within and outside the organization.
  • Communicates respectfully and acknowledges different perspectives.
  • Mindful of how words and actions impact others.
  • Develop and maintain knowledge of UPMC and community health resources
  • Educate members using evidenced-based knowledge, content, and resources from approved or nationally recognized sources.
  • Adhere to guidance from leadership and medical directors regarding practice, scope and expectations. If a coach holds active and nationally-recognized licensure or certifications, they will provide expert guidance related to that topic, within the scope of their licensure or certification and as defined by their leadership. Their roles include: coaching, providing education, and utilizing clinical expertise. This may include making recommendations to fulfill care plans or prescriptions approved by a provider.

 

Qualifications

  • Bachelor's degree in psychology, health education, nutrition, exercise physiology, counseling, social work, public health or a related field required.
  • Minimum of 1-year experience.
  • RD/nutrition background preferred
  • Bilingual (Spanish/English) preferred
  • Pediatric experience preferred
  • Certification or licensure in the field of study preferred and ability and willingness to apply specialized knowledge and expertise through coaching, education, and recommendations to improve members health.
  • Health coaches within the Health Management Department will have a health coaching certification or earn a designated certification if directed by leadership within 24 months of hire date.
  • Health Coaches will maintain any required certification while employed in this role.
  • Knowledge of or ability to learn a client-centered coaching approach that emphasizes nonjudgmental empathic interaction.
  • Experience with development and/or implementation of behavior change plans.
  • Knowledge of motivational interviewing and behavior change techniques preferred.
  • Tech-savvy-Experience with digital tools and software such as mobile applications, websites, dashboards, and chat or comfort level and ability to learn quickly.
  • Comfort using a variety of communication methods including telephone, video, digital/mobile, and face to face.
  • Detail-oriented individual with excellent organizational skills. High level of oral communication skills.
  • Ability to work independently and with a team.
  • Flexible and ability to adapt to changing environment and products.
  • Knowledge of health and wellness industry standards.
  • Intermediate proficiency with MS Word and Outlook and ability to learn new computer-based documentation skills.
  • Non-smoker


Licensure, Certifications, and Clearances:

  • Health coaches do not diagnose, or prescribe treatment plans; however, if a coach holds active and nationally recognized licensure or certification, they may provide expert guidance and/or recommendations related to that topic, within the scope of their licensure or certification and as defined by their leadership. This will include assisting members in implementing existing care plans and/or orders prescribed by their providers.RDNs working as health and wellness coaches in health care facilities, private practices, wellness businesses (eg, in-person or via telehealth), nonprofit organizations, and corporate wellness: educate and guide clients to achieve health goals through lifestyle and behavior adjustments, have thorough knowledge and advanced understanding of behavior change, culture, social determinants of health, disease self-management, and evidence-based health education research, empower clients to achieve self-determined goals related to health and wellness, recognize and exercise professional judgment within the limits of individual qualifications and collaborate with others, seek counsel, and make referrals as appropriate, and practice within the limits of the scope of their licensure and collaborate with the inter-professional team. Their roles include: coaching, providing education, and utilizing clinical expertise.In addition to expectations specific to nutrition and RDNs, additional licensure and certifications such as behavioral health, nursing, and exercise science will work within the scope of their licensure or certification to provide coaching, education, and clinical expertise.



UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct