COVID-19 Vaccination Information

Across UPMC, our guiding principle is to always prioritize the safety of our employees, patients, and members. UPMC believes that vaccination is important, helps protect all, and advocates that everyone who can be vaccinated should be vaccinated.

UPMC continues to comply with governmental guidance related to local, state, and federal COVID-19 vaccination for employment. All employees and affiliated staff of UPMC entities are considered essential health care workers and will be accountable to follow the Centers for Medicare & Medicaid Services (CMS) federal vaccine mandate. To be compliant with the federal mandate, employees must complete the approved vaccination dosage regimen currently defined by the federal government. Compliance with the federal mandate is encouraged before hire. Medical and religious exemption requests may be submitted for consideration.

For more information about UPMC’s response to COVID-19, please visit UPMC.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Relations Coord

  • Job ID: 760434329
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: typical business hours schedule
  • Shift: Day Job
  • Facility: UPMC Passavant
  • Department: Administration
  • Location: 9100 Babcock Blvd, Pittsburgh PA 15237
  • Union Position: No
  • Salary Range: $17.48 to $28.54 / hour

Description

Purpose:
Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.

Responsibilities:

 

  • Participate on committees related to family-centered care or service excellence.
  • Assist volunteer activities associated with the Patient Representative function.
  • Carry out requirements of complaint management policy and procedure.
  • Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
  • Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
  • Accurately document and reprot accounts of problems and activities on behalf of patients and families.

Qualifications

  • Bachelor's degree and 1 year of customer service experience; or an associate's degree and 3 years of customer service experience; or HS Diploma and 5 years of customer service experience.
  • 1 year of health care experience required.
  • Ability to command resources, influence peers and multi-task.
  • Understand and apply quality improvement principles.
  • Excellent written and verbal communication and organizational skills.
  • Strong computer skills and ability to work independently.


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct